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MV@maddyvikas
Dedicated professional specializing in Cisco Collaboration technologies.
IndiaI am a dedicated and result-oriented professional with a strong initiative and a passion for achieving targets within stipulated time schedules. My expertise lies in Cisco Collaboration technologies, where I have honed my skills in managing Cisco Unified Communications Manager (CUCM), Cisco Meeting Server (CMS), and Webex platforms. I am currently seeking a challenging opportunity to advance my career in this field of telecommunication.
In my current role as a Collaboration Voice/Video Engineer at Tata Consultancy Services, I administer and maintain Cisco CUCM clusters, manage upgrades and migrations, and provide L1 support for various Cisco platforms. My previous experience includes working as an Engineer Tech Support at VIS Networks, where I gained hands-on knowledge of Avaya Aura systems and provided voice and video conferencing support. I have a proven track record of troubleshooting call routing, registration, and media resource issues, ensuring seamless communication for end-users.
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Work history, roles, and key accomplishments
Tata Consultancy Services Limited
Jul 2022 - Present (3 years 4 months)
Administered and maintained Cisco CUCM clusters, managing upgrades and migrations. Provided L1 support for Cisco Meeting Server (CMS), Expressway, and Webex, configuring and troubleshooting voice gateways and SIP trunks.
VIS Networks
Aug 2021 - Jul 2022 (11 months)
Gained hands-on knowledge of Avaya Aura system, including administration, maintenance, and troubleshooting of Avaya stations and trunks. Assisted with end-user provisioning, call flow design, and troubleshooting.
AGC Networks
May 2017 - Aug 2021 (4 years 3 months)
Managed daily operations for voice servers and media gateways, providing hands-on support for Avaya CM and CUCM. Collaborated with network teams for QoS, VLAN, and MPLS link optimization.
Degrees, certifications, and relevant coursework
Bachelor of Science, Information Technology
Grade: 51%
Completed a Bachelor of Science in Information Technology from Mumbai University. Gained foundational knowledge in IT principles and applications.
Higher Secondary Certificate, General Studies
Grade: 47%
Obtained a Higher Secondary Certificate from Maharashtra Board. Focused on core subjects to prepare for further education.
Secondary School Certificate, General Studies
Grade: 62%
Achieved a Secondary School Certificate from Maharashtra Board. Developed fundamental academic skills across various subjects.
IndiaYou can contact maddy and 90k+ other talented remote workers on Himalayas.
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