Shahbaz Shaikh

A seasoned IT professional with over a decade of experience specializing in VoIP and IP Telephony, I have a proven track record of delivering high-quality technical solutions and support. My expertise spans across configuring, deploying, and troubleshooting complex VoIP networks, with hands-on experience in Session Border Controllers (SBCs), SIP protocols, and IP Telephony infrastructure.

Throughout my career, I have demonstrated exceptional problem-solving skills, particularly in high-pressure environments where timely resolution is critical. My ability to analyze and resolve issues swiftly has consistently minimized downtime and optimized system performance, leading to significant cost savings for clients.

Key Skills and Expertise:

• VoIP/IP Telephony: Extensive experience in managing and optimizing VoIP networks, including configuring and troubleshooting Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP), and voice gateways. Proficient in handling SBCs, PBX systems, and IP phones, ensuring seamless communication across various platforms.

• Customer Interaction and Support: Adept at translating complex technical issues into understandable language for non-technical stakeholders, ensuring that clients are always informed and satisfied with the service provided. I excel in customer-facing roles, where clear communication and a customer-first approach are paramount.

• Client Handling: Skilled in managing client expectations and requirements, I have successfully led multiple projects from inception to completion, often ahead of schedule. My ability to collaborate closely with clients ensures that their needs are met, resulting in high levels of customer satisfaction.