At Infosys, I’m working on a Cisco Voice infrastructure migration from an existing data center to a new data center environment.
I support enterprise voice systems including CUCM, Unity Connection, and Cisco Contact Center platforms. My work also includes SIP trunk and dial plan configuration, call routing, and troubleshooting phone registration, call routing, and voice quality issues.
At Tata Consultancy Services (TCS), I provided L2 support for Cisco Voice and Contact Center infrastructure. I worked with UCCE, PCCE, CVP, ICM, PG, and VVB components, and configured CUCM and Unity Connection.
I also managed Five9 Cloud Contact Center configurations and integrated Five9 VCC with Verint recording. Across these roles, I’ve monitored voice services using RTMT and created technical documentation and operational runbooks.
