Akshay Chaudhari
@akshaychaudhari1
I design, implement, and support Avaya call center systems, VoIP platforms, and NICE recording solutions.
IndiaWhat I'm looking for
At Tech Mahindra, I design and implement call center applications, administer Avaya CC platforms, and maintain NICE audio, screen recording, and workforce management systems.
I've supported Avaya environments across VIS Networks, VDA Infosolutions, and Evimeriaa Business Solutions, delivering installations, upgrades, migrations, system programming, troubleshooting, and customer-facing technical support. My work includes Avaya Communication Manager, Application Enablement Services, Session Manager, IP Office, Session Border Controller, media gateways, and call-center integrations.
I focus on keeping telecom operations running smoothly through monitoring, change control, test planning, documentation, and collaboration with Avaya, NICE, carriers, and local vendors.
Experience
Work history, roles, and key accomplishments
• Specialized in the design and implementation of call center applications.
• Administered Avaya CC applications for optimal system performance and reliability. Monitored Avaya applications to ensure seamless operation and functionality.
• Avaya CMS administration, Avaya System programming, administration and monitoring.
• Programmed Avaya applications to enhance user experience and system int
• Installed and configured Avaya CC Applications 7.x and 8.x within VMware environment.
• Maintained and configured Avaya Virtual Platform 7.x and 8.x for optimal performance.
• Designed and implemented solutions for supporting call center applications.
• Executed implementation and migration from one release to another.
• Performed installation and configuration of Local Survivable Platform S
• Avaya CM 6.x support and maintenance.
• Call forward, EC500, Call Pick-up Group, Call Coverage, Call Back Feature configuration.
• Provided support for Avaya 16xx and 96xx phone systems, including installation and maintenance.
• Configured and maintained Avaya One-X systems, ensuring optimal performance.
• Supported analog phone lines and hotlines through configuration and troubleshooting.
• Diagnosed and resolved hardware and software issues through effective troubleshooting.
• Replacing faulty hardware components when required.
• Avaya IP phone installation and configuration at client locations.
• Executed annual health assessment and maintenance audit for Avaya IP Office and Media gateways in alignment with company policies.
• Serviced Avaya G430/450 Media gateways by replaci
Completed an internship at Superior Drinks Limited, gaining practical experience in a corporate environment.
Education
Degrees, certifications, and relevant coursework
Savitribai Phule Junior College, Wardha
HSC, Science
Lokvidyalaya High School, Wardha
SSC, Secondary School Equivalence Certificate Program
G.H.Raisoni College of Engineering, Nagpur
Bachelor of Engineering, Electronics Engineering
Savitribai Phule Junior College, Wardha
Higher Secondary Certificate, Science
Higher Secondary Certificate (HSC) in Science from Savitribai Phule Junior College, Wardha.
Lokvidyalaya High School, Wardha
Secondary School Certificate, Secondary School Equivalence Certificate Program
Secondary School Certificate (SSC) from Lokvidyalaya High School, Wardha.
Availability
Location
IndiaAuthorized to work in
Job categories
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