Pedro Isaac Piñon Chavez

I am a Senior VoIP Consultant with extensive experience in managing and maintaining telecommunication systems, particularly on the Avaya Aura platform. My career spans over a decade, during which I have honed my skills in incident management, troubleshooting, and optimizing call flows to meet business requirements. My role at Hexaware Technologies has allowed me to lead initiatives that enhance the efficiency of contact centers, ensuring seamless communication for customer assistants.

Previously, I served as a Senior VoIP Engineer at Atos IT Solutions and Services, where I managed the Cisco Unified Communications Manager platform. My responsibilities included deploying phone trees and troubleshooting various incidents related to soft-phones and desk-phones. My technical expertise extends to Unified Communication Platforms such as OpenScape and Asterisk, where I have successfully implemented solutions that improve audio quality and connectivity.

Throughout my career, I have been involved in significant projects, including the migration of services from H.323 to SIP, which resulted in substantial cost reductions. I am passionate about leveraging my skills in programming languages like Python and NodeJS to develop innovative solutions that enhance communication systems.