Vasantha Kumar

Managed IT Telecom infrastructure and operations across Go-Asia locations, overseeing critical voice-related solutions and data centers. Led process improvements, resolved major incidents, and ensured SLA/KPI adherence, significantly improving customer satisfaction. Successfully implemented Voice MPLS migrations and enhanced Avaya phone features.

Led a team of Telecom domain engineers, managing IT Telecom infrastructure and operations across global delivery centers in India, US, and UK. Designed, planned, and implemented Avaya architectures for internal and client services, ensuring cost-effective solutions. Managed secured HA connectivity, survivability services, and handled various Avaya and IP-Telephony related issues.

Managed the Telecom Team, overseeing IP-Telephony configurations, Communication Manager servers, and gateway management. Led the implementation and migration of approximately 15 call center projects, handling both remote and domestic sites. Configured users in Avaya Site Administrator, CMS, and Nice Application, and monitored CDR and loggers for call recording.

Provided technical consultancy focusing on Avaya systems, managing licenses and implementing IP/TDM phones and endpoints. Configured call center features, commissioned IP Trunks, and enabled call routing features. Monitored health status of Communication Manager, CMS, and Nice recording, and managed phone configurations.

Served as an On Site Engineer at Trident Hilton Hotel, responsible for comprehensive system, networking, and application maintenance. Ensured the smooth operation and optimal performance of IT infrastructure. Performed routine checks, troubleshooting, and resolved technical issues efficiently to minimize downtime.

Provided IT support as an off-role engineer, specializing in hardware servicing and network maintenance. Performed diagnostics, repairs, and upgrades for various hardware components. Maintained network infrastructure to ensure connectivity and resolved network-related issues.

Served as System In charge, overseeing system executive functions, system maintenance, and package maintenance. Managed the overall health and performance of IT systems. Ensured all software packages were up-to-date and functioning correctly, contributing to operational efficiency.

Completed a trainee program focusing on value-added services, primarily attending customer calls related to internet access. Provided first-line support, resolved basic connectivity issues, and guided customers through internet setup. Gained foundational experience in customer service and telecommunications support.

Grade: First Class

Completed a Master of Business Administration degree with a first-class distinction from Annamalai University. This program enhanced my business acumen and leadership skills.

Grade: Second Class

Pursued a Bachelor of Engineering in Computer Science on a part-time basis from Anna University, completing it in 2006 with a second-class grade. This degree provided a strong foundation in computer science principles.

Grade: First Class 83.3%

Achieved a Diploma in Computer Technology with a first-class distinction, scoring 83.3%. This diploma provided foundational knowledge in computer systems and technology.