BNBalaji N
@balajin
Accomplished Avaya Engineer with a decade of expertise.
IndiaWhat I'm looking for
I am an accomplished Avaya Engineer with over a decade of expertise in system modifications and user configurations. My journey began at Avaya India Private Limited, where I have been recognized as a Subject Matter Expert, executing diverse customer administration tasks and enhancing team success through collaborative problem-solving.
Throughout my career, I have honed my skills in telephony infrastructure design, managing critical updates, and ensuring secure communications through certificate renewals. My experience extends to customer-facing roles, where I have led quality-focused calls and maintained detailed checklists for optimizing support efficiency. I am proficient in diagnosing system-generated alarms and conducting user administration on Avaya Control Manager.
In addition to my technical skills, I have a strong background in mentoring teams and driving continuous improvement initiatives. I am passionate about delivering exceptional service and fostering professional growth within my team, ensuring that we meet and exceed business goals.
Experience
Work history, roles, and key accomplishments
Avaya Engineer
Avaya India Private Limited
Sep 2015 - Present (9 years 8 months)
Accomplished Avaya Engineer with a decade of expertise in system modifications and user configurations. Recognized as a Subject Matter Expert, proficient in telephony infrastructure design and managing critical updates. Skilled in diagnosing system alarms and conducting user administration on Avaya platforms.
Telecom Engineer
Wipro InfoTech
Jul 2014 - Sep 2015 (1 year 2 months)
Spearheaded support for Avaya VOIP products, ensuring high-quality service delivery. Partnered with stakeholders to implement advanced technology solutions and oversaw daily operations, targeting critical business goals.
Microsoft Consultant
BestBuy Canada
Aug 2013 - Mar 2014 (7 months)
Delivered tailored Microsoft solutions and exceptional service to clients. Managed store displays and conducted training sessions on new product releases, enhancing client satisfaction and team knowledge.
Technical Consultant
Sutherland Global Services
Jun 2011 - May 2013 (1 year 11 months)
Expert in troubleshooting software issues across Windows operating systems. Managed software installations and maintained surveillance systems, ensuring precise case documentation and effective profiling.
Education
Degrees, certifications, and relevant coursework
KUKarnataka State Law University
Bachelor of Law, Law
2022 -
Bachelor of Law (LLB). Gained comprehensive knowledge of legal principles and practices.
ACAnna University (Sri Ram Engineering College)
Bachelor of Engineering, Electrical and Electronics Engineering
2011 -
Bachelor of Engineering in Electrical and Electronics. Developed a strong foundation in electrical systems and engineering principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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