Open to opportunities

Amit Sawant

@amitsawant

Message

Customer Success and Account Management leader driving SaaS adoption, retention, and revenue growth.

India

Message

What I'm looking for

I seek a Customer Success or Account Management role in SaaS where I can lead onboarding, drive adoption and upsell, improve processes with data, and collaborate cross-functionally in a growth-oriented team.

I am a Customer Success professional with 9+ years of experience across SaaS, healthcare, and financial services, focused on onboarding, retention, and revenue expansion.

I have led end-to-end implementations, facilitated UAT and API testing via Postman, and delivered product training and onboarding to enterprise customers while serving as the primary client liaison.

I leverage CRM and analytics tools like Salesforce, HubSpot, Zendesk, Power BI, and Excel, and I’ve worked with ERP and finance tools including Oracle EBS, SAP FICO, NetSuite, and Zoho Books; I hold certifications in Six Sigma Yellow Belt, Google Project Management, and Danaher PSP.

I excel at cross-functional collaboration, process improvement, and mentoring teams to reduce DSO, resolve escalations, and drive upsell opportunities; I seek roles where I can apply data-driven insights to improve product adoption and customer value.

Experience

Work history, roles, and key accomplishments

Lead Customer Success

FieldAssist (Flick2Know)

Sep 2024 - Jun 2025 (9 months)

Managed end-to-end client onboarding and implementation for enterprise SaaS customers, leading UAT and REST API testing to ensure successful integrations. Delivered training and acted as primary client liaison to resolve issues and identify upsell opportunities.

Customer Onboarding UAT API Testing Salesforce Training Client Relationship Management SaaS Implementation Cross Functional Collaboration

Customer Success Manager

Cavalry Archer Software

Dec 2020 - Mar 2024 (3 years 3 months)

Served as primary partner contact, driving onboarding, training, and API integrations to increase product adoption and revenue. Collected partner feedback to inform product improvements and led root-cause analysis to resolve technical issues.

Customer Onboarding API Integration Training Upselling Root Cause Analysis Product Feedback Stakeholder Management

Credit Controller

DHR Holding India Pvt Ltd.

Aug 2017 - Jun 2020 (2 years 10 months)

Managed client credit, DSO tracking, and collections across APAC markets while collaborating with sales and finance to define credit terms and reduce overdue payments. Produced account-level reports and mentored junior team members to improve collection performance.

Collections DSO Management Reporting Mentoring

Collection Specialist

Altisource Business Solutions Pvt Ltd.

Jul 2015 - Mar 2017 (1 year 8 months)

Managed U.S.-based client portfolios, negotiated repayment plans, and ensured compliance with applicable regulations and SLAs. Supported SLA tracking, performance coaching, and account allocation to meet collection targets.

Collections Compliance SLA Performance Coaching Account Management

Customer Service Representative

Serco Global Services

Jan 2015 - Jun 2015 (5 months)

Provided daily banking support and transaction assistance to retail customers, guiding users through online portals and resolving service issues to maintain satisfaction. Escalated complex cases and ensured adherence to service SLAs.

Customer Support Escalation Management SLA