Open to opportunities

Aman Sharma

@amansharma8

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10+ years of hands-on experience in Customer Success, Primarily in SaaS, software.

India

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What I'm looking for

I am looking for a role that values client relationships and offers growth opportunities.

With over 10 years of experience in customer-facing roles, I bring a strong track record of building lasting client relationships, driving product adoption, and ensuring customer satisfaction. In my current role as Customer Success Manager, I’ve successfully managed key accounts/clients (SMB & DSOs), resulting in a large increase in customer retention/renewal and solutions. Also, reduced the number of churns. My ability to understand client needs, translate them into actionable solutions, and collaborate cross-functionally allows me to deliver tangible value and foster trust.

I’m experienced with Salesforce, Zoho CRM (Zoho books, desk & tickets), Stripe (payment platforms), Asana, Google workspace. Cloud based Dental EHR Systems and Practice Management Software such as Eagle-Soft, DentriX Ascend etc.

My proactive approach towards the client as well as the team I handle, combined with a passion for helping them with my skill, experience and ability, makes me confident that I can drive meaningful outcomes in this role and contribute to the team’s success.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Tab32

Nov 2022 - Present (2 years 9 months)

As a Customer Success Manager at Tab32, I lead customer onboarding, maintain strong relationships, and manage renewals and upsell initiatives. I ensure smooth deployment of the platform, address client escalations, and communicate the ROI of our solutions to clients, fostering transparency and trust.

Customer Onboarding Relationship Management Salesforce Performance Tracking Communication Skills Project Coordination Cloud Based Solutions Data Integration SaaS

Customer Success Manager

Adit tech and Adv.

Nov 2019 - Nov 2022 (3 years)

In my role as Sr. Client Success Specialist, I provided product support, managed practice analytics and billing, and facilitated client onboarding. I liaised with cross-functional teams to resolve issues and ensure continuity between sales and customer success.

Product Support Onboarding Billing Management Cross Functional Collaboration Customer Success Project Coordination Communication Skills Problem Solving Training

Senior Project Executive

aMarketForce

Sep 2018 - Nov 2019 (1 year 2 months)

As a Senior Project Executive, I focused on data mining and B2B marketing activities for international clients. I monitored system efficiency and provided assistance for client concerns through various communication channels.

Data Mining B2B Marketing Client Communication Research Problem Solving Project Management Email Communication

Client Service Officer

Vodafone International

May 2016 - Jul 2018 (2 years 2 months)

In my role as Client Service Officer, I handled premium clients, resolved queries, and maintained records of daily activities. I executed various job responsibilities as assigned to ensure client satisfaction.

Client Management Customer Service Communication Skills Problem Solving Team Collaboration Time Management Multitasking

Customer Service Officer

Aegis

Nov 2014 - May 2016 (1 year 6 months)

As a Customer Service Officer, I acknowledged and resolved client issues, providing timely responses to queries. I worked in the Tata Photon Retention Department, focusing on customer retention strategies.