Open to opportunities

Aman Sharma

@amansharma8

Message

Proactive Client Success Manager with over 10 years of experience.

India

Message

What I'm looking for

I am looking for a role that values client relationships and offers growth opportunities.

I am a dedicated Client Success Manager with over 10 years of experience in the SaaS and software industries, specializing in cloud-based dental EHR software. My expertise lies in customer onboarding, relationship management, and performance tracking, where I have consistently driven client satisfaction and retention. I thrive in fast-paced environments, leveraging my analytical skills to resolve complex business challenges and ensure that clients achieve their goals.

In my current role at Tab32, I lead customer onboarding initiatives and manage renewals while maintaining strong relationships with clients. I am passionate about understanding their business objectives and optimizing our solutions to deliver tangible value. My ability to communicate effectively with both technical and non-technical stakeholders has been instrumental in fostering trust and transparency in our partnerships.

Throughout my career, I have developed a strong technical aptitude and a commitment to continuous learning. I am adept at using various customer success tools and have a proven track record of collaborating with cross-functional teams to enhance service delivery. I am excited to bring my skills and experience to a new opportunity where I can contribute to client success and drive business growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Tab32

Nov 2022 - Present (2 years 6 months)

As a Customer Success Manager at Tab32, I lead customer onboarding, maintain strong relationships, and manage renewals and upsell initiatives. I ensure smooth deployment of the platform, address client escalations, and communicate the ROI of our solutions to clients, fostering transparency and trust.

Customer Onboarding Relationship Management Salesforce Performance Tracking Communication Skills Project Coordination Cloud Based Solutions Data Integration SaaS

Sr. Client Success Specialist

Adit tech and Adv.

Nov 2019 - Nov 2022 (3 years)

In my role as Sr. Client Success Specialist, I provided product support, managed practice analytics and billing, and facilitated client onboarding. I liaised with cross-functional teams to resolve issues and ensure continuity between sales and customer success.

Product Support Onboarding Billing Management Cross Functional Collaboration Customer Success Project Coordination Communication Skills Problem Solving Training

Senior Project Executive

aMarketForce

Sep 2018 - Nov 2019 (1 year 2 months)

As a Senior Project Executive, I focused on data mining and B2B marketing activities for international clients. I monitored system efficiency and provided assistance for client concerns through various communication channels.

Data Mining B2B Marketing Client Communication Research Problem Solving Project Management Email Communication

Client Service Officer

Vodafone International

May 2016 - Jul 2018 (2 years 2 months)

In my role as Client Service Officer, I handled premium clients, resolved queries, and maintained records of daily activities. I executed various job responsibilities as assigned to ensure client satisfaction.

Client Management Customer Service Communication Skills Problem Solving Team Collaboration Time Management Multitasking

Customer Service Officer

Aegis

Nov 2014 - May 2016 (1 year 6 months)

As a Customer Service Officer, I acknowledged and resolved client issues, providing timely responses to queries. I worked in the Tata Photon Retention Department, focusing on customer retention strategies.