Vishal User

Led a 100+ member regional organization across sales, operations, customer acquisition, onboarding, retention and collections. Managed a ₹2 Cr+ monthly portfolio and delivered 120%+ YoY revenue growth through sales planning, market activation, channel management and performance improvement.

Built approximately 13 years of experience in global customer operations, supporting the NETGEAR account across the US, UK, Europe, Australia and New Zealand. Managed and supported teams of 100+ employees across customer-facing technology operations, leading day-to-day operations against SLA, productivity, quality and customer satisfaction objectives.

Experience across Training & Development, employee capability building and recruitment. Supported office and campus hiring, including high-volume recruitment activities, and conducted training, coaching and employee development initiatives for operational teams.

Training in AI, Machine Learning & Data Science from the Boston Institute of Analytics, spanning 2025 to 2026.

Activities and societies: Applied project exposure: Hotel reservation cancellation prediction; Product clustering; Rain forecasting; Salary range prediction; Solar energy production prediction; Corporate bankruptcy prediction.

Applied Data Science / Data Scientist OJT at Spinnaker Analytics LLC from October 2025 to April 2026, with project exposure in various predictive modeling domains.

MBA in Operations Management from Sikkim Manipal University, completed in 2014.

M.A. in Mass Communication & Journalism from Alagappa University, completed in 2000.

B.A. in Applied Psychology from the University of Delhi, completed in 1997.