Vishal Rajwadi
@vishalrajwadi
Technical Support Engineer using data analysis and AI to automate reporting.
IndiaWhat I'm looking for
As a Technical Support Engineer, I apply data, technology, and analytical skills to automate and manage business reports, optimize processes, and enhance customer satisfaction. In my Dell Technologies roles, I supported sales operations through process automation and accurate delivery, and I’ve worked across diverse, global stakeholders for over six years in this domain.
In my current role, I also handle gift card fulfillment for the US market while providing timely, accurate operational support. Previously, as a specialist in retention, I improved growth and retention strategies by resolving complex issues and delivering exceptional customer service, backed by certifications including CSM, ITIL, Python, and AI.
Experience
Work history, roles, and key accomplishments
Applied data analysis and automation to manage business reports for the sales operations team, improving process efficiency and customer satisfaction. Handled gift card fulfillment for the US market and ensured timely, accurate delivery with global stakeholders.
Automated business reports for Sales Operations and supported revenue and retention initiatives through improved reporting and analysis. Managed gift card fulfillment for the US market to help maintain service quality and delivery timelines.
Specialized in retention and sales operations support for the Brazil RTB team. Contributed to customer retention outcomes by resolving issues and supporting efficient workflows.
Delivered 100% customer experience and 100% Xpr by resolving complex hardware and software issues for Dell computers, including Inspiron and XPS laptops and desktops. Supported accurate issue diagnosis and resolution while maintaining service quality.
Subject Matter Expert
Sitel
May 2013 - Nov 2014 (1 year 6 months)
Handled customer escalations as a resolution expert and supported training for BQ agents. Helped improve escalation handling and performance through coaching and operational support.
Education
Degrees, certifications, and relevant coursework
BR Ambedkar University
Bachelor's degree, Business/Commerce (General)
2014 - 2022
Earned a bachelor's degree in business/commerce (general) from BR Ambedkar University between 2014 and 2022.
APOSS
Associate's Degree, CEC
2012 - 2013
Completed an associate's degree program (CEC) through APOSS from 2012 to 2013.
Sri Gujrathi Vidya Mandir
SSC
1992 - 2004
Completed SSC education at Sri Gujrathi Vidya Mandir from 1992 to 2004.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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