Saswati Dutta

Built automated weekly reports using Python and SQL, reducing report preparation time by 40%. Cleaned and structured raw data, enhancing data accuracy and reducing errors by 30%. Administered Azure Active Directory and supported virtual/physical server environments.

Reduced password reset calls by 35% by analyzing ticket trends and implementing self-service solutions. Cut duplicate tickets during HR call transfers by 25% through root cause analysis and workflow improvements. Streamlined Intune iPhone enrollment, reducing support time by 50% with simplified guides and automation.

Created interactive Power BI dashboards to visualize sales trends and product performance. Cleaned and analyzed large datasets to identify regional and category-based revenue drivers. Designed a test database to validate online survey responses, leading to improved survey quality.

Identified and tracked patterns in business data to highlight opportunities for process improvement. Created dashboards to compare two years' worth of data, improving forecasting accuracy. Conducted statistical analysis on survey data and presented insights to leadership.

Completed a Master of Business Administration with a dual specialization in Marketing and Human Resources. Gained expertise in strategic management, market analysis, and organizational behavior.

Acquired foundational knowledge in computer science and applications, including programming, database management, and software development. Developed skills essential for a career in technology.