SUSachin User
@sachinuser
Data analyst with expertise in statistical analysis and business consultancy.
IndiaWhat I'm looking for
I am a dedicated professional with a strong background in data analysis, statistical analysis, and business consultancy. With experience in various roles at Dell International Services, I have honed my skills in query management, issue resolution, and sales operations. My journey began with a Bachelor's degree in Mechanical Engineering, which laid the foundation for my analytical mindset and problem-solving abilities.
Throughout my career, I have successfully managed customer queries, configured systems, and generated insightful reports that drive business efficiency. My time as a Sales Operations Specialist allowed me to develop a keen understanding of customer needs and streamline processes to enhance satisfaction. I am passionate about leveraging data to inform decisions and improve organizational performance, and I thrive in collaborative environments where I can contribute to team success.
Experience
Work history, roles, and key accomplishments
Query and Issue Management Specialist
Dell International Services India Private Limited
Feb 2023 - Present (2 years 3 months)
Managed customer queries and issues by logging, categorizing, and prioritizing them for resolution. Ensured timely responses and customer satisfaction while analyzing root causes and implementing action plans for issue prevention.
System Configuration and Order Placement Specialist
Dell International Services India Private Limited
Feb 2022 - Jan 2023 (11 months)
Configured systems per customer specifications and managed order placements, ensuring accuracy and timely production. Provided technical support and maintained records for auditing purposes.
Sales Operations Specialist
True Blue India LLP Ltd.
Feb 2020 - Jan 2022 (1 year 11 months)
Generated reports for sales operations, validated customer details, and coordinated with various teams to resolve complaints and improve business efficiency.
Order Management Executive
SM Systems Pvt Ltd.
Dec 2018 - Jan 2020 (1 year 1 month)
Managed customer inquiries and quotations for machine orders, coordinated procurement, and maintained inventory accuracy while enhancing customer relationships.
Apprentice Trainee
Team Lease Service Ltd.
May 2017 - Apr 2018 (11 months)
Assisted in machine maintenance and repair logs, inventory management, and prepared documentation while conducting performance assessments.
Data Management Associate
IAP Company Pvt Ltd.
Dec 2014 - May 2016 (1 year 5 months)
Trained staff on data management systems, maintained ICT infrastructure, and generated reports for case management while troubleshooting software issues.
Education
Degrees, certifications, and relevant coursework
JNN College of Engineering
Bachelor of Engineering, Mechanical Engineering
2010 - 2014
Completed Bachelor of Engineering in Mechanical, focusing on engineering principles, design, and manufacturing processes.
Sri Vidyabharathi PU College
Pre-University Certificate, Science
2008 - 2010
Pursued Pre-University Course (PUC) with a focus on science subjects, preparing for engineering studies.
Hindu High School
Secondary School Certificate, General Education
2002 - 2007
Completed SSLC with a focus on foundational education, preparing for higher studies.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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