pradyumna paddy

I am a results-driven professional with over 16 years of experience in technical support, customer service, order management, and financial analysis, primarily at Dell Technologies. My expertise lies in process optimization, data analytics, and team leadership, where I have consistently enhanced operational performance, reduced costs, and improved customer satisfaction. I am skilled in utilizing tools such as Power BI, Excel, and RPA implementation to deliver measurable business results through data-driven decision-making and cross-functional collaboration.

In my recent role as an Advisor for Financial Analysis at Dell Technologies, I successfully delivered global financial analysis and strategic support to Cash Flow teams, achieving a remarkable 15% reduction in Global Open Cash within three quarters. I developed interactive Power BI dashboards and standardized order management processes across global teams, significantly improving collaboration and delivery speed. My commitment to continuous improvement and coaching has fostered career growth for my team members, promoting six individuals to senior roles.

Throughout my career, I have led large teams to enhance customer experience and drive operational excellence, maintaining high customer satisfaction scores and achieving significant productivity improvements. I am passionate about leveraging my skills in data analytics and operational excellence to contribute to organizational success and drive innovative solutions.