Virginia Wachira
@virginiawachira
Dedicated client engagement and lead management specialist in garment design.
KenyaWhat I'm looking for
I am a dedicated garment making and designing professional with a proven track record of meeting company goals through consistent and organized practices. My experience spans across client engagement, lead management, and administrative support, where I have successfully enhanced organizational brands by adapting to new situations and working effectively under pressure.
In my current role as Branch Manager at Newark Frontiers, I oversee daily operations, ensuring efficiency in lead management and client service. I have implemented sales strategies that have significantly grown our client base and improved pipeline progression. My strong background in CRM management, particularly with HubSpot, allows me to maintain accurate lead records and generate insightful performance reports, driving strategic improvements within the branch.
Experience
Work history, roles, and key accomplishments
Branch Manager
Newark Frontiers
Jun 2023 - Present (2 years 5 months)
Oversaw daily branch operations, ensuring efficiency in lead management, client service, and administrative processes. Managed and coached staff to meet performance targets and maintain high service standards.
Client Engagement and Loan Advisor
Inuka Africa
Oct 2022 - Jun 2023 (8 months)
Engaged inbound leads, assessed eligibility, and scheduled consultations. Maintained accurate CRM records of client interactions, loan disbursements, and repayments.
Store and Client Service Supervisor
Edhams Limited
Jan 2021 - Aug 2022 (1 year 7 months)
Supervised staff and oversaw customer-facing operations and service delivery. Maintained customer satisfaction through timely responses and issue resolution.
Outbound Sales and Lead Generation Agent
Dhamani Real Estate
Jul 2020 - Dec 2020 (5 months)
Prospected and nurtured outbound leads via LinkedIn, cold emails, and direct outreach. Scheduled meetings and sent reminders to maximize attendance.
Machine Operator and Production Assistant
Weaverbird Garments
Jan 2019 - Jun 2020 (1 year 5 months)
Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects. Conducted machine maintenance, threading, belt changes, and lint removal.
Production Support and Training Assistant
Bedi Investment Limited
Jan 2019 - Apr 2019 (3 months)
Maintained operational schedules and recorded machine performance. Assisted in staff onboarding and process improvements to support productivity.
Education
Degrees, certifications, and relevant coursework
Mathenge Technical Training Institute – Mahiga
Certificate, Garment Making
Attained a Credit Certificate in Garment Making. Developed skills in various garment production techniques and design principles.
Nyeri South Institute – Nyeri
Certificate, Computer Applications
Completed a Certificate in Computer Applications. Gained proficiency in essential computer software and applications.
Iria-ini Girls High School – Nyeri
Kenya Certificate of Secondary Education, General Studies
Completed secondary education, earning the Kenya Certificate of Secondary Education. Developed foundational academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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