rachel mwende

In my role as a Telemarketer, I generate leads through website and social media prospecting, engage clients via cold calling and email, and utilize CRM software to enhance customer engagement while exceeding sales targets.

As a Sales Representative, I identify potential clients through cold calling and networking, assess their financial needs, and guide them through the loan application process. I build strong customer relationships and consistently exceed sales targets.

Managed customer inquiries and support tickets, scheduled appointments, and coordinated administrative tasks. I ensured efficient workflow and maintained accurate data entry.

Provided customer service support, assisted in event planning, and managed social media marketing. I was responsible for content creation and branding strategies to increase engagement.

Conducted debt collection through targeted calling, handled client correspondence, and maintained accurate customer records using CRM software.

Studied International Relations and Diplomacy, focusing on global politics, international law, and diplomatic practices.

Completed a certification in Computer Studies, gaining skills in computer applications, programming, and IT fundamentals.

Achieved a High School Diploma with a focus on general education subjects, preparing for higher education and professional development.