Esther King'ori

Supported new hires by directly answering their questions and providing tips for continuous improvement. Coached and guided other agents to ensure optimal performance and motivated them through feedback.

Assisted guests with flight bookings, cancellations, and modifications, providing personalized service to ensure satisfaction. Managed inbound and outbound customer inquiries, resolving issues related to reservations, travel schedules, and ticketing.

Handled all escalations and built trust with guests, ensuring satisfaction by using soft policies when necessary. De-escalated situations by providing the best resolutions and educated agents on proper escalation procedures.

Managed garment construction, documented receipts, and followed up on customer orders, ensuring quality control. Performed draping, pattern construction, fabric laying, and cutting, along with machine maintenance.

Coordinated photoshoots and fashion shows, showcasing new designs and increasing brand visibility. Conducted trend research, analyzed market trends, and managed the acquisition of raw materials.

Assisted with feeding the embroidery machine and performed garment construction and finishing. Conducted dyeing and washing processes, along with pattern and design drafting and finishing.

Participated in raw material construction and processed yarn and fabric. Engaged in garment construction and managed the handling and delivery of packages.

Completed a diploma in Fashion and Design, gaining expertise in various aspects of fashion including design principles, garment construction, and textile knowledge. Developed practical skills in pattern drafting, draping, and fashion illustration.

Completed secondary education, focusing on a broad curriculum to prepare for higher education. Engaged in various academic subjects and extracurricular activities.