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Violeta Janeva

@violetajaneva

Customer Experience Operations Lead at Connect Digital who connects campaign performance data to leases and conversions.

North Macedonia

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At Connect Digital, I managed customer experience and campaign operations across digital marketing campaigns, supporting clients from campaign setup through monitoring, reporting, and optimization.

I analyzed CTR, impressions, conversions, and ROI, and developed Looker Studio reporting to make market performance and results clear. I also managed matchback reporting that connected advertising activity with leases and conversions.

Earlier at Connect Digital, I supported business development through targeted prospecting and email campaigns focused on the multifamily and property management market. At Next Sales LLC, I conducted outreach and researched prospective customers to support meeting generation.

Experience

Work history, roles, and key accomplishments

Customer Experience Operations Lead

Connect Digital

Aug 2024 - Jun 2026 (1 year 10 months)

Managed customer experience and campaign operations across multiple digital marketing campaigns, supporting clients through setup, performance monitoring, reporting, and optimization. Analyzed campaign performance and developed Looker Studio reporting to provide visibility into market performance.

Marketing Operations Process Improvement Client Communication Campaign Reporting Data Analysis Campaign Management Customer Experience Workflow Design Quality Assurance Stakeholder Management Process Mapping HubSpot Looker ClickUp

Business Development Representative

Connect Digital

Sep 2021 - Jul 2024 (2 years 10 months)

Developed and executed targeted prospecting campaigns by researching the multifamily and property management market. Created and distributed targeted email campaigns and supported business development efforts around trade shows and industry conferences.

Prospecting Email Campaigns Market Research Business Development Cold Calling Client Communication HubSpot Mailchimp Mailshake Seamless.Ai StackAdapt Popsycle Trello Lucidchart ALN Data

Sales Representative

Next Sales LLC

May 2021 - Dec 2021 (7 months)

Conducted email and cold-call outreach to prospective customers, introducing products and services and generating new business opportunities. Researched target markets and scheduled meetings with qualified prospects to support the sales pipeline.

Cold Calling Email outreach Lead Generation Market Research Sales Pipeline Client Communication