Open to opportunities

Patrick Samaniego

@patricksamaniego

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Customer Support and Operations professional with 9+ years driving client success.

Philippines

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What I'm looking for

I seek remote roles in Customer Success, Support, or Operations that value process improvement, coaching, and measurable customer outcomes.

I am a Customer Support and Operations professional with over nine years of experience delivering technical support, B2B appointment setting, customer success, social media lead generation, and remote team coordination. I consistently resolve complex technical issues and maintain high customer satisfaction across global, remote teams.

I have a strong track record of improving processes and team performance — from increasing appointment conversion rates by 18% to achieving first-call resolution and training 100+ new hires as a product trainer. I am proficient with Salesforce, Zendesk, Calendly, Google Suite, RingCentral, and various CRM systems.

I bring a customer-focused, adaptable approach and excel at coaching, training, and cross-functional collaboration. I am open to roles in Customer Support, Customer Success, and Operations where I can continue to drive retention, operational improvements, and measurable outcomes.

Experience

Work history, roles, and key accomplishments

Customer Success Associate

Ryptic Team Building

Oct 2021 - Feb 2025 (3 years 4 months)

Responded to 40+ daily sales inquiries, guided clients through event options and secured consistent bookings while coordinating cross-functional teams to ensure seamless event setup and high client satisfaction.

Customer Success Event Coordination CRM Cross Functional Collaboration

Customer Success Specialist

Hostinger

Mar 2021 - Oct 2021 (7 months)

Provided live chat technical support resolving 40+ tickets per shift for hosting, domain, and server issues, maintained strong CSAT scores and recommended knowledge base and product improvements.

Live Chat Support Hosting Domains Ticket Resolution CSAT Knowledge Base Technical Troubleshooting Zendesk

Operations Manager

Starwood Media

May 2019 - Mar 2021 (1 year 10 months)

Promoted from appointment setter to Operations Manager, coached and trained team members, refined scripts and workflows, and increased appointment conversion rates by 18% through process optimization.

Outbound Sales Process Improvement Script Optimization Conversion Rate Optimization CRM

Social Media Lead Gen Specialist

IV Leadz

Mar 2018 - Apr 2019 (1 year 1 month)

Conducted social media outreach across Facebook, LinkedIn, and Instagram to build engagement pipelines and deliver qualified leads for coaches, supporting client acquisition and business growth.

Lead Generation Facebook)LinkedIn Instagram Client Acquisition

Product Trainer / Tech Support

Teleperformance

Nov 2015 - Feb 2018 (2 years 3 months)

Resolved 50+ daily telecom customer issues achieving high first-call resolution, promoted to Product Trainer to onboard and train 100+ new hires and design training plans and assessments.

Technical Support Telecom Call Resolution Onboarding Coaching Customer Service

Education

Degrees, certifications, and relevant coursework

Far Eastern University

Bachelor of Science in Business Administration, Marketing Management

2011 - 2015

Completed a Bachelor of Science in Business Administration with a focus on Marketing Management, covering marketing principles, consumer behavior, and business strategy.