SASood Ali
@soodali
Customer Success leader driving enterprise adoption and revenue growth.
PhilippinesWhat I'm looking for
I am a seasoned customer success and recruitment leader with extensive experience supporting enterprise clients across multi-channel environments, consistently achieving top CSAT and QA metrics.
I have delivered high-touch support for major Upwork Enterprise clients, driven $1.1M in contract closures as a Recruitment Services Manager, and led global talent teams while partnering cross-functionally to improve processes and outcomes.
I leverage CRM and support platforms like Salesforce, Zendesk, Intercom, and analytics tools such as Tableau and Looker to optimize workflows, reduce churn, and enable client adoption and expansion.
Experience
Work history, roles, and key accomplishments
UPDelivered high-touch enterprise support for Upwork, managing 30+ complex cases weekly while maintaining 100% CSAT and 95% QA; partnered with Product, Engineering, Billing, and Sales to resolve platform issues and drive adoption for major clients.
UPLed talent delivery and sales enablement initiatives that contributed to $1.1M in contract closures, managing global candidate pipelines and improving fill-rate and quality through cross-functional process improvements.
UPProvided multi-channel premium support and SME guidance for enterprise clients, owned escalations end-to-end, coached frontline agents, and improved resolution accuracy and client communication standards.
Education
Degrees, certifications, and relevant coursework
Sood hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
Skills
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