vincent joseph de leonVL
Open to opportunities

vincent joseph de leon

@vincentjosephdeleon

Customer service specialist with a track record of excellence.

Philippines

What I'm looking for

I am looking for a role that allows me to leverage my customer service expertise in a dynamic environment, where I can contribute to team success and enhance customer satisfaction.

I am a dedicated customer service consultant with over five years of experience in fast-paced retail environments. My expertise lies in handling customer inquiries, resolving complaints, and ensuring customer satisfaction through effective communication and problem-solving skills. I take pride in my ability to meet and exceed customer expectations, making me a valuable asset to any team.

Throughout my career, I have worked in various roles, including Imaging Associate and Order Management Officer, where I honed my skills in document classification, order processing, and customer support. My experience with platforms such as Zendesk and Salesforce has equipped me with the tools necessary to manage customer interactions efficiently and effectively. I am passionate about promoting products and services that meet customer needs, and I strive to create positive experiences for every customer I encounter.

Experience

Work history, roles, and key accomplishments

TI

Customer Service Consultant

Telstra International Philippines Inc

Jan 2024 - Present (1 year 4 months)

Resolved customer issues via messaging by assisting them in understanding, using, and troubleshooting products and services. Assessed needs, promoted, and sold Telstra products/services while recommending alternatives.

TP

Order Management Officer

TSA Philippines

Aug 2016 - Present (8 years 9 months)

Entered order details into client systems to initiate product commissioning. Investigated and rectified rejected service orders, re-contacting customers to modify orders and complete voice signature recordings.

Education

Degrees, certifications, and relevant coursework

CU

Cavite State University

Bachelor of Science in Information Technology, Information Technology

2009 - 2013

Studied core concepts in information technology, including programming, database management, and network fundamentals. Gained foundational knowledge in software development and system administration.

Tech stack

Software and tools used professionally

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vincent joseph de leon - Customer Service Consultant - Telstra International Philippines Inc | Himalayas