vincent joseph de leon
@vincentjosephdeleon
Customer service specialist with a track record of excellence.
What I'm looking for
I am a dedicated customer service consultant with over five years of experience in fast-paced retail environments. My expertise lies in handling customer inquiries, resolving complaints, and ensuring customer satisfaction through effective communication and problem-solving skills. I take pride in my ability to meet and exceed customer expectations, making me a valuable asset to any team.
Throughout my career, I have worked in various roles, including Imaging Associate and Order Management Officer, where I honed my skills in document classification, order processing, and customer support. My experience with platforms such as Zendesk and Salesforce has equipped me with the tools necessary to manage customer interactions efficiently and effectively. I am passionate about promoting products and services that meet customer needs, and I strive to create positive experiences for every customer I encounter.
Experience
Work history, roles, and key accomplishments
Customer Service Consultant
Telstra International Philippines Inc
Jan 2024 - Present (1 year 4 months)
Resolved customer issues via messaging by assisting them in understanding, using, and troubleshooting products and services. Assessed needs, promoted, and sold Telstra products/services while recommending alternatives.
Order Management Officer
TSA Philippines
Aug 2016 - Present (8 years 9 months)
Entered order details into client systems to initiate product commissioning. Investigated and rectified rejected service orders, re-contacting customers to modify orders and complete voice signature recordings.
Imaging Associate
Ocwen Business Solution
May 2015 - Present (10 years)
Classified client documents, including handwritten ones, and placed them in appropriate folders. The documents were related to customer mortgages.
Education
Degrees, certifications, and relevant coursework
Cavite State University
Bachelor of Science in Information Technology, Information Technology
2009 - 2013
Studied core concepts in information technology, including programming, database management, and network fundamentals. Gained foundational knowledge in software development and system administration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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