JA
Open to opportunities

June Marylyn Abon

@junemarylynabon

Dedicated customer service professional with technical support experience.

Philippines

What I'm looking for

Seeking a challenging role that leverages my technical support expertise and customer service skills to drive business growth and customer satisfaction.

As a seasoned customer service professional with a background in technical support, I have honed my skills in providing top-notch service to clients across various industries. With a strong foundation in software support and data imaging, I have consistently delivered high-quality results in fast-paced environments. My expertise in troubleshooting, relationship building, and account management has earned me a reputation as a reliable and efficient professional.

Throughout my career, I have worked with esteemed companies such as Xplor Technologies, HSBC Electronic Data Processing, PSG Global Solutions, Convergys Philippines Services Corporation, and Star Tek Philippines. These experiences have equipped me with the knowledge and skills to navigate complex customer inquiries, resolve issues efficiently, and maintain high levels of customer satisfaction.

I am a driven individual with a passion for continuous learning and growth. I thrive in environments that value teamwork, innovation, and customer-centricity. With my strong work ethic and dedication to excellence, I am confident in my ability to make a positive impact in any organization.

Experience

Work history, roles, and key accomplishments

XT
Current

SOFTWARE SUPPORT ANALYST

Xplor Technologies

Apr 2021 - Oct 2023 (2 years 6 months)

Act as a first point of contact for support incidents, liaise with customers via telephone, emails, and support technology, and manage internal knowledge bases concerning operational support issues and resolutions.

HI

CONTACT CENTRE ASSOCIATE

HSBC Electronic Data Processing (Philippines) Inc.

Aug 2020 - Apr 2021 (8 months)

Receive UK customer calls, provide high-quality service, and resolve customer inquiries professionally while achieving individual targets and sales goals.

PS

DATA IMAGING SPECIALIST

PSG Global Solutions

May 2017 - Aug 2019 (2 years 3 months)

Translate technical information into clear documents, manage medical records, and ensure accurate data indexing of Healthcare Professional requirements.

CC

TECHNICAL SUPPORT ASSOCIATE

Convergys Philippines Services Corporation

Apr 2015 - May 2017 (2 years 1 month)

Transition Advocate / Technical Support Representative for AT&T U-verse, assist new hire employees, and troubleshoot customer issues with television, phone, and internet.

SP

CUSTOMER SERVICE REPRESENTATIVE

Star Tek Philippines

Oct 2012 - Apr 2015 (2 years 6 months)

Assist US customers with T-Mobile services, activate new lines, and resolve customer inquiries for promo/discounts and new services.

Education

Degrees, certifications, and relevant coursework

June Marylyn hasn't added their education

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Tech stack

Software and tools used professionally

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June Marylyn Abon - SOFTWARE SUPPORT ANALYST - Xplor Technologies | Himalayas