June Marylyn Abon
@junemarylynabon
Dedicated customer service professional with technical support experience.
What I'm looking for
As a seasoned customer service professional with a background in technical support, I have honed my skills in providing top-notch service to clients across various industries. With a strong foundation in software support and data imaging, I have consistently delivered high-quality results in fast-paced environments. My expertise in troubleshooting, relationship building, and account management has earned me a reputation as a reliable and efficient professional.
Throughout my career, I have worked with esteemed companies such as Xplor Technologies, HSBC Electronic Data Processing, PSG Global Solutions, Convergys Philippines Services Corporation, and Star Tek Philippines. These experiences have equipped me with the knowledge and skills to navigate complex customer inquiries, resolve issues efficiently, and maintain high levels of customer satisfaction.
I am a driven individual with a passion for continuous learning and growth. I thrive in environments that value teamwork, innovation, and customer-centricity. With my strong work ethic and dedication to excellence, I am confident in my ability to make a positive impact in any organization.
Experience
Work history, roles, and key accomplishments
SOFTWARE SUPPORT ANALYST
Xplor Technologies
Apr 2021 - Oct 2023 (2 years 6 months)
Act as a first point of contact for support incidents, liaise with customers via telephone, emails, and support technology, and manage internal knowledge bases concerning operational support issues and resolutions.
CONTACT CENTRE ASSOCIATE
HSBC Electronic Data Processing (Philippines) Inc.
Aug 2020 - Apr 2021 (8 months)
Receive UK customer calls, provide high-quality service, and resolve customer inquiries professionally while achieving individual targets and sales goals.
DATA IMAGING SPECIALIST
PSG Global Solutions
May 2017 - Aug 2019 (2 years 3 months)
Translate technical information into clear documents, manage medical records, and ensure accurate data indexing of Healthcare Professional requirements.
TECHNICAL SUPPORT ASSOCIATE
Convergys Philippines Services Corporation
Apr 2015 - May 2017 (2 years 1 month)
Transition Advocate / Technical Support Representative for AT&T U-verse, assist new hire employees, and troubleshoot customer issues with television, phone, and internet.
CUSTOMER SERVICE REPRESENTATIVE
Star Tek Philippines
Oct 2012 - Apr 2015 (2 years 6 months)
Assist US customers with T-Mobile services, activate new lines, and resolve customer inquiries for promo/discounts and new services.
Education
Degrees, certifications, and relevant coursework
June Marylyn hasn't added their education
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