Vilashini User
@vilashini
I resolve customer queries and manage order updates across chat and email support.
IndiaWhat I'm looking for
I've supported customers at Namecheap Web Services by resolving queries via chat and guiding them through domain registration, renewals, and website development.
At LOGOED, I manage coordination across production, design, and dispatch teams while keeping customers updated on orders, tracking, artwork designs, and mockups. I also handle sales and pre-purchase enquiries, stock management, and customer support through chat and email.
Earlier, I taught English and Science online to US students and created engaging lesson plans for school students. I bring patience, communication, persuasion, and a practical focus on resolving issues efficiently.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
LOGOED
Jan 2026 - Present (8 months)
Managed production, design, and dispatch teams, updated customers on order statuses and tracking, handled sales and pre-purchase enquiries, and managed stock while attending customer queries via chat and email.
Technical Support Representative
Namecheap Web Services
Apr 2024 - Apr 2025 (1 year)
Resolved customer queries and assisted them via chat, guiding them in domain registration, renewal, and website development.
Intern Trainer
Bannari Amman Public School
Jun 2021 - Jan 2022 (7 months)
Prepared lesson plans and question papers, and engaged students from grade 1 to 8.
Education
Degrees, certifications, and relevant coursework
Nandha Arts and Science College
Bachelor of Science, Chemistry
Grade: 85%
Completed Bachelor of Science in Chemistry with 85%.
Sri Krishna Matric Higher Secondary School
Higher Secondary Certificate, General Studies
Grade: 91.2%
Completed Higher Secondary Certificate (HSC) with 91.2%.
Sri Krishna Matric Higher Secondary School
Secondary School Leaving Certificate, General Studies
Grade: 96.4%
Completed Secondary School Leaving Certificate (SSLC) with 96.4%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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