Tinchu Scaria
@tinchuscaria
Customer service specialist and computer science educator driving technical support and student success.
IndiaWhat I'm looking for
I am a dynamic customer service specialist and computer science educator with over six years of experience in high-volume support operations and academic instruction. I have consistently met performance metrics while delivering email and live chat support for UK customers and designing engaging lessons for diverse learners.
In support roles I reduced response times, handled escalations professionally, and contributed to team best practices to preserve long-term client relationships. As an educator I developed customized lesson plans, evaluated student progress, and created assessments that improved comprehension of complex concepts.
Technically proficient in Java, ASP.NET, MS Access and Microsoft Office tools, I combine strong communication, analytical skills and rapid adaptability to solve problems and meet deadlines. I aim to leverage my technical and interpersonal expertise to enhance customer success in technology-driven roles.
Experience
Work history, roles, and key accomplishments
Computer Science Teacher
Fr Thomas Porukara Central School
Mar 2023 - Dec 2024 (1 year 9 months)
Developed customized lesson plans and assessed student progress, improving understanding of complex CS concepts and delivering measurable academic improvement. Designed and graded assessments and projects to track performance and support student development.
Associate Customer Support
Sutherland Global Services
Mar 2018 - Dec 2022 (4 years 9 months)
Managed high-volume customer queries for Amazon.co.uk via email and live chat, reducing response times and resolving escalations to maintain client satisfaction and operational metrics. Maintained composure under pressure while preserving long-term customer relationships.
Customer Service Associate
Randstad India
Sep 2017 - Mar 2018 (6 months)
Resolved customer concerns promptly and provided informed recommendations by developing strong product knowledge, contributing to improved satisfaction and consistent service practices. Collaborated with team to standardize customer service best practices.
Education
Degrees, certifications, and relevant coursework
SCSt. Berchmans College
Master of Science, Computer Science
2014 - 2016
Completed M.Sc. in Computer Science with coursework and projects including the Seed Block Algorithm remote backup project.
Assumption College
Bachelor of Science, Computer Science
2011 - 2014
Completed B.Sc. in Computer Science with development of an Attendance Management System using ASP.NET and MS Access.
Availability
Location
IndiaAuthorized to work in
Job categories
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