Seema Jaiswal
@seemajaiswal
Customer support specialist with 13+ years delivering chat, voice, email and back-office excellence.
IndiaWhat I'm looking for
I am a customer support specialist with over 13 years supporting domestic and international customers across BPO, fintech, and US healthcare processes, delivering chat, voice, email, and backend support with strong empathy, clear communication, and consistent high CSAT. I have hands-on experience with tools like Zoho, Freshdesk, EPIC, and eClinical, and I ensure compliance with relevant regulations such as HIPAA while managing escalations and training new team members.
I thrive in remote-first environments with a fully equipped home office and have supported regions including the US, UK, Canada, Australia, and India. My background also includes sales support, technical troubleshooting, reporting, and teaching experience, which together shape my customer-first approach and ability to onboard and mentor teammates effectively.
Experience
Work history, roles, and key accomplishments
Healthcare Support Specialist
US Healthcare Process
Handled patient inquiries, eligibility verification, and insurance checks using EPIC and eClinical while ensuring HIPAA-compliant handling of patient information.
Lecturer / Teacher
Various Educational Institutions
Taught English and Social Studies at middle and high school levels and lectured in Economics for undergraduate students, focusing on clear communication and student engagement.
Customer Support Executive
CashRich
Provided chat and voice support for an investment app, assisting users with transactions and account issues and supporting remote operations with a dedicated home-office setup.
Customer Support Specialist
Beacon Global Services
Managed chat, voice, email, and technical support for domestic and international (US, UK, Canada, Australia) processes, delivered strong CSAT scores, handled escalations, and trained new team members.
Education
Degrees, certifications, and relevant coursework
OUOsmania University
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce (B.Com) degree focusing on commerce and related business subjects.
Availability
Location
IndiaAuthorized to work in
Job categories
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