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Jay Dharmani

@jaydharmani

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People-first customer support professional for US/EU remote shifts, skilled in calm resolution and communication.

India

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What I'm looking for

I’m looking for a remote customer support role where I can use calm, people-first communication to handle queries and resolve concerns for a global team, working US or EU shifts from home.

I’m a people-first support professional with 1+ year of experience in a teaching and coordination role, handling daily parent interactions with clear, patient communication. I resolve concerns, manage escalations when needed, and act as a communication point to follow up until issues are fully addressed.

I’ve also built strong client- and community-facing experience through remote and freelance work—managing inbound leads, following up via calls, WhatsApp, and email, and handling objections professionally. From social media management to driving trust through responsive community support, I bring attention to detail, empathy, and fast problem-solving to every conversation.

Experience

Work history, roles, and key accomplishments

Current

Teacher

Current

Amrit Vidyalaya

Aug 2025 - Present (11 months)

Conducted daily classes and handled parent queries during report days and school events, resolving app-related issues and ensuring clear, patient communication. Served as a liaison between parents and school staff and assisted with admin coordination and basic IT support when needed.

Parent Query Handling Issue Resolution Communication Liaison Management IT Support Vendor coordination

Marketing & Client Relations Executive

NextUniTech Pvt. Ltd.

Jan 2022 - Jan 2023 (1 year)

Managed inbound client leads and followed up via calls, WhatsApp, and email, communicating service offerings clearly and addressing queries and objections professionally. Tracked leads and follow-up activities to ensure no client inquiry went unanswered.

Email Support Client Relationship Management Objection Handling

Education

Degrees, certifications, and relevant coursework

Sri Balaji University, Pune

Bachelor of Computer Applications, Computer Applications

2022 - 2025

Grade: SGPA: 7.86

Earned a Bachelor of Computer Applications (BCA) with coursework in Computer Networks, Software Engineering, Database Management, and basics of AI and Cloud Computing. SGPA reported as 7.86.