Jay Dharmani
@jaydharmani
People-first customer support professional for US/EU remote shifts, skilled in calm resolution and communication.
What I'm looking for
I’m a people-first support professional with 1+ year of experience in a teaching and coordination role, handling daily parent interactions with clear, patient communication. I resolve concerns, manage escalations when needed, and act as a communication point to follow up until issues are fully addressed.
I’ve also built strong client- and community-facing experience through remote and freelance work—managing inbound leads, following up via calls, WhatsApp, and email, and handling objections professionally. From social media management to driving trust through responsive community support, I bring attention to detail, empathy, and fast problem-solving to every conversation.
Experience
Work history, roles, and key accomplishments
Teacher
Amrit Vidyalaya
Aug 2025 - Present (11 months)
Conducted daily classes and handled parent queries during report days and school events, resolving app-related issues and ensuring clear, patient communication. Served as a liaison between parents and school staff and assisted with admin coordination and basic IT support when needed.
Marketing & Client Relations Executive
NextUniTech Pvt. Ltd.
Jan 2022 - Jan 2023 (1 year)
Managed inbound client leads and followed up via calls, WhatsApp, and email, communicating service offerings clearly and addressing queries and objections professionally. Tracked leads and follow-up activities to ensure no client inquiry went unanswered.
Education
Degrees, certifications, and relevant coursework
Sri Balaji University, Pune
Bachelor of Computer Applications, Computer Applications
2022 - 2025
Grade: SGPA: 7.86
Earned a Bachelor of Computer Applications (BCA) with coursework in Computer Networks, Software Engineering, Database Management, and basics of AI and Cloud Computing. SGPA reported as 7.86.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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