Viktor Yashkov

VY

Looking for a job

Viktor Yashkov

@viktoryashkov

Customer Support Specialist at GetRentacar.com who managed customer cases from first enquiry through booking and rental delivery.

At GetRentacar.com, I supported international customers from their first enquiry through booking and the full rental period. I handled cases across email, website chat, messaging and phone.

I investigated booking and account issues, coordinated fixes with vehicle-owner partners and internal teams, and followed cases through to resolution. I also sourced suitable vehicles, clarified availability and conditions, and supported partner accounts.

I reported software bugs to developers, reproduced issues and tested fixes. I also documented workflows and helped onboard and train new colleagues.

Experience

Work history, roles, and key accomplishments

GE

Customer Support Specialist

GetRentacar.com

Dec 2021 - May 2026 (4 years 5 months)

Managed customer enquiries and relationships from first contact through booking and full rental period, handling approximately 30 enquiries per day and coordinating up to 100 customer cases. Worked with international partners, investigated issues, reported bugs, and documented workflows.

Customer Support Omni Channel Support Case Ownership Complaint Handling Troubleshooting Escalation Management Root Cause Investigation Partner Support Booking Coordination Payment Coordination KPI Tracking Process documentation AmoCRM Kommo YouTrack Internal CRMs Business Telephony and VoIP Excel Google Sheets

KC

Store Administrator / Store Manager

Korzina supermarket chain

Jan 2019 - Jan 2021 (2 years)

Managed store operations and administration for a supermarket chain.

AV

Wine Sales Consultant

Alma Valley

Jan 2017 - Jan 2019 (2 years)

Provided wine sales consulting services.

RE

Fresh Products Department Manager

Retail

Jan 2014 - Jan 2017 (3 years)

Managed the fresh products department in a retail setting.

RE

Shelf Merchandising Department Manager

Retail

Jan 2013 - Jan 2014 (1 year)

Managed shelf merchandising department in a retail setting.

Education

Degrees, certifications, and relevant coursework

TK

Taras Shevchenko National University of Kyiv

Bachelor's degree, Tourism

Studied Tourism at Taras Shevchenko National University of Kyiv, completing in 2012.

Tech stack

Software and tools used professionally

AmoCRM

YouTrack

Google Sheets

Availability

Looking for a job

Location

Netherlands

Authorized to work in

Salary expectations

30k+ EUR

Job categories

Customer Support Specialist Account Manager

Skills

Customer Support Omni Channel Support Case Ownership Customer Relationship Management Complaint Handling Issue Resolution Troubleshooting Escalation Management Root Cause Investigation Partner Support Booking Coordination Payment Coordination KPI Tracking Process documentation Development Coordination

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