Luis Pereira
@luispereira
Customer Service Administrator at Samsung, handling a key European B2B account and complex customer escalations.
NetherlandsWhat I'm looking for
At Samsung, I manage a key European B2B client account and support customer service operations across the European Air Conditioner division. I’m the final escalation point for complex, high-priority cases and train subsidiary teams on customer handling standards and internal processes.
At Tesla, I managed B2B and B2C account operations, including invoicing, payments, and client queries, and created a process handbook for the Portugal market. I’m now focused on ownership-driven, high-impact roles where I can continue developing my skills.
Experience
Work history, roles, and key accomplishments
Manage a key European B2B client account with multi-million euro quarterly turnover. Deliver customer service operations support across Samsung's European Air Conditioner division, train subsidiary teams, and act as final escalation point for complex cases.
Onboarded and trained new team members for the Portugal market and developed a structured internal process handbook. Managed B2B and B2C account operations including invoicing, payments, and client queries, and conducted KYC and compliance checks.
Delivered high-quality support via phone, chat, and email using CRM systems. Managed fintech tasks including invoice processing and payment handling with strict compliance adherence.
Food Service Operations
Slide and Splash
Apr 2022 - Oct 2022 (6 months)
Managed inventory and maintained stock levels to meet customer demand. Operated POS systems and collaborated with teams to streamline service during peak hours, ensuring compliance with health and safety regulations.
Serving Tables and Hosting
Restaurant Silmar
Jun 2020 - Mar 2022 (1 year 9 months)
Performed hosting duties, served food and drinks, and addressed customer feedback to enhance satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Algarve
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration in 2022.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Salary expectations
Social media
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