Vikram Devda

I’m a Product Manager with 8+ years delivering AI products end-to-end—internal tools and customer-facing experiences—across B2B SaaS (fintech, omnichannel retail) and B2C consumer apps (quick commerce, D2C electronics). I focus on outcomes like NPS, adoption, and retention, while translating business needs into reliable integrations and launch-ready systems.

Most recently, I defined product requirements and led rollout of a Sales Ops AI Agent integrated with internal ERP and order management APIs, saving $4,100+/month. I also delivered a Legal AI Assistant connecting document repositories to external LLM APIs (saved 24 hrs/week for 3 associates) and owned an LLM-based voice bot for post-purchase support—driving a 35% increase in product ratings.

On the platform side, I designed and deployed a D2C order management system integrating last-mile logistics across 19,000+ delivery zones (88% on-time delivery at launch). I built return management integrations connecting Amazon/Flipkart seller APIs to internal systems, reducing false/fraudulent returns by 5% and protecting ~$1.2M/month in revenue, while coordinating agencies through quality gates and release timelines.

Previously, at Fynd I owned the integrations layer for a multi-tenant omnichannel SaaS—building cloud catalog integration and deploying tax-compliant invoicing via government APIs. At Niyo Solutions, I managed end-to-end integrations (KYC providers, banking partner APIs, CRM, payment gateways), led vendor selection for video KYC, and built NLP chatbot + voice bot flows; plus, I implemented a centralized data warehouse pipeline that increased product adoption by 85%.