Hitansh Chandra

Automated invoice reconciliation for enterprise clients using a goods & payments reconciliation engine, reconciling ₹8M in average monthly invoices. Reduced a reconciliation cycle from 8 days to near real-time and built an automated dispute resolution workflow that cut settlement time by 70% and operational overhead by 50%.

Built an end-to-end omnichannel voice agent stack for enterprise use, addressing 300+ daily user queries at 82% accuracy. Cut response latency by 55% by benchmarking and adopting 10+ ASR/TTS models and implementing real-time voice streaming infrastructure.

Led R&D for an agentic document processing pipeline, improving extraction accuracy by 11% across 10+ document types. Built a 5-layer end-to-end extraction stack (including OCR, LayoutLM, table extractor, and VLM/LLM) to process 1000+ pages/day.

Served as a single point of contact (SPoC) for onboarding and securing renewals worth $8M in collaboration with cross-functional teams. Reduced user registration time by 33% (1 day) via an Enrolment Form and decreased monthly support cases by 22% using 100+ help articles, RCAs, enhancements, and 20 video-guided support.

Owned governance product suite and contributed to $15M revenue across 400+ clients, while also supporting customer success through onboarding, renewals, and support automation initiatives. Drove measurable improvements including SSO onboarding time reductions and reduced go-live times across client deployments.

Owned the governance product suite and drove $15M revenue across 400+ clients. Closed a $1.2M OTT deal via custom database integration and improved client go-live times by 20% through SSO automation and Slack/Microsoft Teams integration.

Led a 360° omnichannel campaign for a legacy realty client and drove ₹300Crsales on an ₹80L budget across 10 teams. Improved CSAT by training 30 sales staff and increased product visibility by engaging 1.5k channel partners.

Grade: CGPA 3.43/4.33 (Top 15%ile); Top 3 rank in 7 courses; ‘A’ grade in 18 courses

Master of Business Administration at IIM Ahmedabad, with a CGPA of 3.43/4.33 and top-15%ile performance.

Grade: CPI 8.33/10; 10/10 grade in 2 semesters; ≥ 9 grade in 25 courses

B.Tech in Mechanical Engineering from IIT Bombay, achieving CPI 8.33/10.