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Raman Donepudi

@ramandonepudi

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Director of Product Management at KORE.AI scaling Retail Assist, from zero baseline to $8.2M–$8.8M revenue.

India

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At KORE.AI, I’m building and scaling Retail Assist, a generative AI platform for enterprise retail automation. I own its product vision and roadmap, and led adoption of LLM-driven conversational systems and agent platforms.

I took Retail Assist from a zero baseline to $8.2M–$8.8M in revenue and onboarded eight enterprise customers. I also delivered three major platform integrations in five months.

At GUPSHUP.IO, I led the unification of acquired products into an enterprise customer engagement platform. The unified platform onboarded 550+ enterprise clients and supported 65M+ messages within nine months; I improved self-serve onboarding conversion from 8% to 21%.

Earlier, at ONSITEGO and SERVIFY, I delivered CRM, self-serve, messaging and service platforms. My earlier work included Kora virtual assistant products at KORE.AI and QA automation for enterprise insurance and healthcare platforms.

Experience

Work history, roles, and key accomplishments

Current

Director of Product Management

Current

KORE.AI

Sep 2023 - Present (3 years 2 months)

Appointed to build and scale the Retail Assist platform from scratch, leveraging Generative AI and LLM-driven conversational systems. Led product strategy, enterprise product ownership, and omnichannel automation, scaling revenue to $8.2M–$8.8M.

Generative AI LLM Conversational AI Product Strategy Product Roadmap Product Ownership Omni Channel Automation E commerce integration Kibo Intershop Salesforce Commerce Cloud Partner Workbench Team Leadership

Associate Director – Product Management

GUPSHUP.IO

Apr 2022 - Aug 2023 (1 year 4 months)

Drove platform unification and monetization of the customer engagement ecosystem, consolidating acquired products into a single enterprise-grade platform. Led self-serve onboarding, omnichannel engagement architecture, and conversion optimization, onboarding 550+ enterprise clients.

Product Management Platform Consolidation Omnichannel Customer Engagement WhatsApp Business API Self serve onboarding Conversion Rate Optimization LLM Conversational AI RBAC Product Analytics

Senior Product Manager

ONSITEGO

Jul 2020 - Apr 2022 (1 year 9 months)

Led digital product modernization across service and sales journeys, owning CRM, self-serve platforms, and automation initiatives. Improved customer experience and reduced operational dependency, achieving 30% reduction in operational workload and 3x increase in digital handling.

Product Management CRM Self Serve Platforms WhatsApp Chatbot Customer Journey Optimization Cross functional Leadership

Product Manager

ONSITEGO

Nov 2019 - Jul 2020 (8 months)

Product Management CRM Self Serve Platforms WhatsApp Chatbot Customer Journey Optimization Cross functional Leadership

Product Manager

SERVIFY

Nov 2018 - Nov 2019 (1 year)

Owned end-to-end delivery of OEM service and fulfilment platforms, integrating CRM, consumer applications, and in-store automation. Enabled 200K+ service requests and reduced call center load by 42%.

Product Management CRM Integration GSX Service Platform Retail Automation Consumer Mobile Apps Loaner Device Management Cross Functional Collaboration

Associate Product Manager

KORE.AI

Oct 2015 - Nov 2018 (3 years 1 month)

Owned end-to-end delivery of messaging platforms and AI-driven virtual assistant products, enabling scalable conversational experiences. Led market research, competitive analysis, and product development from inception to launch.

Product Management Messaging Platforms Virtual Assistant Conversational AI Market Research Competitive Analysis User Stories Backlog Management

Senior Software Engineer

GGK Technologies

Mar 2014 - Oct 2015 (1 year 7 months)

Led QA execution and automation strategy for large-scale insurance platforms, ensuring compliant releases. Managed a team of 6 and implemented automation frameworks using Selenium and SOAP UI.

QA Leadership Test Strategy Automation Selenium SoapUI Insurance Domain Compliance

QA Engineer

IMS Health

Sep 2012 - Feb 2014 (1 year 5 months)

Led QA execution and automation for insurance platforms, ensuring compliant releases. Authored OP/QP documentation and supported UAT cycles for healthcare clients.

QA Test Planning Test Execution Defect Tracking Root Cause Analysis OP QP Documentation UAT Healthcare CRM CLM

Software Test Engineer

ESN Technologies

Aug 2011 - Sep 2012 (1 year 1 month)

Executed QA for SSRS-based applications across irrigation, workforce management, and banking domains. Defined reporting standards and managed documentation and test reporting.

QA Test Engineer Test Execution SSRS Reporting Documentation Estimating

Software Test Engineer

IVIZ Solutions Private Limited

Jun 2009 - Aug 2011 (2 years 2 months)

Performed quality assurance for mobile applications and mobile gaming products through device-based testing, test checklist creation, defect reporting, and UAT support.

QA Mobile Testing Checklists Defect Reporting UAT Mobile Apps Gaming