Skip to main content
Vikas RaiVR
Open to opportunities

Vikas Rai

@vikasrai1

ServiceNow Developer and CSA/CAD-certified professional delivering ITSM, Service Catalog, and portal automation.

India
Message

What I'm looking for

I’m looking for a ServiceNow role where I can build scalable ITSM and portal experiences, automate workflows, and improve SLA performance—working in Agile teams that value measurable impact and continuous improvement.

I am a ServiceNow Developer and Certified Administrator (CSA/CAD) with 2+ years of experience designing and deploying scoped applications across ITSM, Service Catalog, and Service Portal. I focus on end-to-end SDLC and build solutions that reduce operational overhead while improving how teams deliver services.

In my recent work at Carelon Global Solutions, I designed and deployed 10+ scoped applications in ServiceNow Studio, using Business Rules, Client Scripts, UI Policies, Script Includes, Glide Record, and ACL to address critical business requirements. I implemented ITSM modules—Incident, Problem, Change, Knowledge, and Request Management—following ITIL best practices, improving SLA adherence across service queues.

I also automate complex processes with Flow Designer and Workflow Editor, including SLA/OLA configuration and executive-level Reports and Dashboards for stakeholder visibility. I improve self-service through Service Portal widgets, earning 3 Spot Awards for portal UX improvements, and I delivered a 30% reduction in manual ticket handling time with a custom ServiceNow application.

Experience

Work history, roles, and key accomplishments

CS
Current

ServiceNow Developer

Carelon Global Solution

Aug 2023 - Present (2 years 10 months)

Designed and deployed 10+ scoped applications on ServiceNow Studio using full SDLC, streamlining cross-team workflows and reducing operational overhead. Implemented ITSM and automated processes with Flow Designer and Workflow, contributing to a 30% reduction in manual ticket handling time while building dashboards and Service Portal widgets.

Education

Degrees, certifications, and relevant coursework

Chandigarh University logoCU

Chandigarh University

Bachelor of Engineering, Computer Science and Engineering

2019 - 2023

Grade: CGPA: 7.2

Earned a Bachelor of Engineering in Computer Science & Engineering from Chandigarh University (2019–2023), graduating with a CGPA of 7.2.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan