vikas kumawat

I am a results-oriented professional with over 5 years of experience in operations, sales, and customer service, focused on leading teams and optimizing workflows. I combine hands-on leadership with strong communication to drive customer satisfaction and measurable growth.

As a team leader in insurance, I have managed teams of 8–12 executives across motor, health, and life products, overseeing lead allocation, policy issuance, CRM processes, and performance reporting in Excel. I have also built and trained high-performing sales teams and handled escalations to ensure timely resolution.

Previously, as a Sales Manager in automotive retail and a Process Associate in outsourcing, I consistently exceeded sales targets, improved referral business, supported audits, and contributed to year-over-year revenue and customer-satisfaction gains. I have experience streamlining workflows to increase productivity and maintaining detailed MIS and renewal-tracking sheets.

I bring practical experience with CRM tools, MS Excel, document verification, and process optimization, and I seek to apply this background to roles where I can lead teams, refine operations, and help organizations scale sustainably.