noor sabiha nikhath

I am a result-oriented Senior Team Lead with eight years of experience in management and operations across inbound and outbound sales and marketing. I specialize in leading high-performing telesales teams to consistently meet monthly and quarterly targets.

At my most recent role I managed, motivated and certified agents, designed telesales strategies and scripts, and coordinated with Growth, Tech and Product teams to optimize calling programs. I have hands-on experience configuring outbound dialer platforms including Ozonetel, Sprinklr and Leadsquare to improve productivity.

My strengths include team building, coaching, performance analysis, and process improvement; I use MS Office and sales metrics to identify gaps and implement corrective actions. I have been recognized with multiple internal awards for leadership and performance excellence.

I am pursuing a Business Analyst certification to deepen my analytical and business skills and remain committed to exceeding expectations, ensuring smooth operations, and delivering measurable results for customers and stakeholders.