I've led large sales and operations teams at Livlong Insurance Brokers, Prosales Financial Services, India Infoline Insurance, and Teleperformance India, delivering KPI achievement, productivity improvements, and sustainable business growth.
At Livlong Insurance Brokers, I managed multiple lines of business with more than 100 CSRs through a leadership structure of Deputy Managers, Team Leaders, and FLS. I partnered with lenders, analytics, and marketing teams to generate business across India while improving operational efficiency.
At India Infoline Insurance, I built a sales team from the ground up by hiring more than 50 tele-sales executives and four team leaders, achieving 100% month-on-month sales targets through process improvements and sales strategy.
Across my career, I've used performance analysis, coaching, workforce management, training modules, CRM tools, and cross-functional collaboration to build high-performing teams and exceed sales and operations objectives.
