Vijay Umadi

Manage SPXFLOW's CRM systems and lead the transition to a unified enterprise CRM platform. Collaborate with stakeholders to ensure CRM objectives are aligned and manage business changes from new processes.

Delivered enterprise-level CRM solutions for 800+ C4C users worldwide, operationalizing business processes across sales, marketing, and customer support. Acted as Product Manager, leading project delivery, stakeholder management, and vendor management.

Provided leadership and management for the assigned team, ensuring business-critical outcomes and representing the company externally on specialized subject matters. Guided the team on consulting services, policies, and procedures, with a focus on team integration and deployment.

Worked on SAP CRM and Hybris C4C testing, ensuring quality and functionality of CRM solutions.

Collaborated with clients and internal teams to understand requirements, lead solution discussions, and present solutions. Specialized in SAP CRM data cleansing, new implementations, and support, with expertise in E-commerce, B2B, and Web Channel EM solutions.

Led the overall solution design lifecycle, including solution design, effort estimation, and solution articulation. Collaborated with clients and internal teams to understand and document requirements, and presented solutions to customers.

Built and developed the SAP Competency to align with domain business requirements, addressing market challenges and providing quick implementation tools. Aligned the SAP Center of Excellence team to deliver core business consulting across various industry verticals.

Prepared functional requirements by mapping business processes, worked on segmentation, integration of SAP CRM Activity Management, and creation of master data. Managed opportunity management, partner authorization, and marketing planning.

Gathered new business requirements, prepared AS IS, TO BE, and blue print, and handled configuration, testing, and transport to production. Mapped service processes, delivery and billing item categories, and prepared functional specifications for Z reports and developments.

Managed channel sales for the North Karnataka Zone, overseeing a sales team of 3 Unit Sales Managers and more than 30 sales executives. Led customer and channel relationship management, focusing on driving sales in the general insurance sector.

Worked as Senior Sales Associate in the SME segment, responsible for new revenue targets from retention and new acquisitions. Handled a team of 5 sales executives.

Handled corporate sales for RIL Mobiles and Landline telephonic services, dealing with medium scale industries like Logistics, FIs, and FMCGs.

Completed an MBA with a specialization in Marketing and Finance.

Pursued a Bachelor of Business Administration with a focus on Administration.