vijji vijaya
@vijayapatnam
I resolve high-volume customer and operational issues across chat, voice, and email support.
IndiaWhat I'm looking for
I've supported Uber driver-partners and fleet owners as a Green Light Expert, resolving account, trip, payment, and operational issues through chat.
I manage high-volume cases while meeting SLA, quality, productivity, and response-time targets. I also prepare operational reports, analyze recurring issues, perform root-cause analysis, and coordinate escalations with internal teams.
At Altruist Technology, I handled customer inquiries, service requests, and follow-ups across voice, email, and support channels. I maintained customer records and performance data in MS Excel, prepared daily and weekly reports, and worked with internal teams to improve turnaround time and customer satisfaction.
Earlier, I supported Android application development at Aruyir Agritech using Java, Kotlin, Android Studio, and APIs, including testing, debugging, bug fixing, and optimization.
Experience
Work history, roles, and key accomplishments
Provided chat-based operational support to driver-partners and fleet owners, resolving account, trip, payment and operational issues. Managed high-volume cases while maintaining SLA, quality, productivity and response-time targets.
Education
Degrees, certifications, and relevant coursework
Jawaharlal Nehru Technological University Anantapur
Bachelor of Technology, Electrical and Electronics Engineering
Grade: 7.67 CGPA
Completed Bachelor of Technology in Electrical and Electronics Engineering with a CGPA of 7.67.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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