Open to opportunities

Deepak Parkala

@deepakparkala

Message

I am an operations-focused driver support specialist improving partner engagement and operational efficiency.

India

Message

What I'm looking for

I am seeking an operations or driver-support role where I can apply analytical problem-solving, vendor management and team leadership to improve partner experience and drive supply growth.

I am a B.Tech (EEE) graduate with hands-on experience as an Indian Green Light Expert-1 supporting driver partners for large rideshare operations. I led day-to-day operations, handled escalations, ran driver engagement initiatives including CNG ecosystem development, and helped drive roughly 20% new supply growth through strategic partnerships and vendor relationships.

I excel at reporting, market analysis, vendor management and resolving customer and driver issues using tools like blisstools, and I take a pragmatic, service-oriented approach to improving productivity and incentives for driver partners.

Experience

Work history, roles, and key accomplishments

Green Light Expert-1

Quess Corp

May 2020 - Feb 2023 (2 years 9 months)

Managed day-to-day driver support and escalations for the Uber partner network, improving driver productivity and engagement. Drove 20% new supply growth through strategic partnerships and market penetration analysis.

Driver Support Escalation Management Market Analysis Strategic Partnerships Operations Management MS Office Reporting

Green Light Expert-1

Kelly Services Pvt Ltd

Aug 2019 - Apr 2020 (8 months)

Led vendor relations and team operations for the Uber driver ecosystem, maintaining attendance and weekly sales reporting while exceeding monthly sales targets. Resolved vendor and customer issues via Blisstools and implemented sales strategies to improve team performance.

Vendor Relations Team Leadership Sales Strategy Reporting Blisstools MS Office Customer Support Attendance Reporting

Education

Degrees, certifications, and relevant coursework

University College of Engineering & Technology, Mahatma Gandhi University, Nalgonda

Bachelor of Technology, Electrical and Electronics Engineering

Grade: 70%

Earned Bachelor of Technology (Electrical and Electronics Engineering) from University College of Engineering & Technology, Mahatma Gandhi University, Nalgonda with 70% in 2019.