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Vida La belleVB
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Vida La belle

@vida

I deliver empathetic, high-volume customer support with accurate documentation.

Nigeria
Message

What I'm looking for

I’m looking for a role where I can handle high-volume customer calls and emails, keep accurate documentation, and provide patient, empathetic support—especially for disability and FMLA paperwork—while working reliably and independently in a remote-friendly environment.

I’m a detail-oriented, empathetic customer support professional with over 2 years of experience in remote and call center environments. I handle high volumes of customer calls and emails while maintaining accuracy, professionalism, and patient empathy.

In my most recent roles, I resolved issues with clear, accurate information and maintained detailed notes for every interaction to ensure full documentation and follow-up. I consistently multitasked between phone, email, and data entry systems while meeting daily performance and quality assurance goals.

I’m especially motivated to apply my strong follow-up and time management skills to support disability and FMLA paperwork requests. With Microsoft Office, fast learning across tools, and remote work readiness, I bring a reliable, adaptable approach to customer-centered service.

Experience

Work history, roles, and key accomplishments

AF

Call Center Agent

Afrida Fashion

May 2025 - Apr 2026 (11 months)

Responded to high-volume customer inquiries via phone and email, focusing on timely resolution and clear communication. Entered customer data accurately at 55 WPM and met or exceeded daily call handling and quality assurance goals.

AF

Customer Support Representative

Atlas Fintech

Jul 2024 - Mar 2025 (8 months)

Handled 50+ inbound customer calls and emails daily, resolving issues with clear, accurate information. Maintained detailed interaction notes and followed company procedures while multitasking across phone, email, and data entry systems.

Education

Degrees, certifications, and relevant coursework

BS

Business (unspecified school)

Bachelor's degree, Business

Completed a bachelor degree in Business (school and dates not specified).

HU

High School / GED (unspecified)

High School Diploma or GED, General Education

Earned a high school diploma or GED (school not specified).

Tech stack

Software and tools used professionally

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