Open to opportunities

Victory Victor

@victoryvictor

Message

I resolve high-volume customer issues across phone, email, and live chat while improving response times and CSAT.

Nigeria

Message

What I'm looking for

I'm looking for a customer support, onboarding, or virtual assistant role where I can resolve customer issues, improve support processes, manage administrative operations, and contribute to a high-performing remote team.

At KOD Solutions, I manage 50+ customer inquiries daily across phone, email, and live chat, maintaining a 94%+ CSAT score while reducing first-response times. I also maintain HubSpot customer records with 98.2% data accuracy and coordinate travel logistics for remote teams.

I've supported executives at U&K Integrated Services by managing high-volume calendars and triaging 100+ daily emails. I resolve routine customer inquiries independently, escalate complex issues, and help keep remote teams organized through travel and booking support.

I've built knowledge bases and video tutorials, onboarded 50+ customer support agents, and delivered virtual training that improved time-to-productivity by 20%. I bring clear communication, empathy, problem solving, and careful recordkeeping to fast-paced support environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

KOD Solutions

Nov 2024 - Present (1 year 10 months)

Managed an omni-channel support queue handling 50+ customer inquiries daily across phone, email, and live chat, maintaining a 94%+ CSAT score and reducing average first-response times. Audited and maintained CRM customer records (HubSpot) with 98.2% data accuracy, ensuring flawless tracking of interaction histories, service requests, and resolved escalations.

Customer Support Issue Resolution Live Chat Email Support CRM HubSpot Escalation Management Travel Coordination Administrative Support Market Research

Onboarding Specialist (Intern)

SoVee Signatures

May 2020 - Aug 2021 (1 year 3 months)

Directed the end-to-end integration of 10+ new support hires, delivering targeted mentorship that resulted in a 100% retention rate during the probation period. Created clear training guides and product/service knowledge-base content using Notion and Loom.

Training Onboarding Mentorship Knowledge Base Notion Loom

Virtual Office Assistant

U&K Integrated Services

Apr 2023 - Present (3 years 5 months)

Optimized executive and client calendars by managing high-volume appointment scheduling with 0% scheduling error rates, improving calendar efficiency. Owned inbox management for senior leaders, triaging 100+ daily emails, resolving routine customer inquiries autonomously, and escalating complex issues to protect executive time.

Calendar Management Inbox Management Escalation Management Travel Coordination Administrative Support

Onboarding Specialist

ViGod Entreprise

Jan 2022 - Present (4 years 8 months)

Authored a comprehensive knowledge-base library and video tutorials, cutting standard agent training time down and providing a scalable self-service reference repository. Spearheaded the remote onboarding program for 50+ new customer support agents, accelerating time-to-productivity by 20% through structured training frameworks.