Looking for a job

Onyinye Kamah

@onyinyekamah

Message

I resolve customer issues across email, chat, phone, and CRM channels.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve enquiries across digital channels, manage CRM records and follow-ups, coordinate with internal teams, and provide calm, empathetic support in a remote environment.

I've supported customers and clients remotely at Social Ktchn Marketing Agency and Beat the Bar, managing enquiries, onboarding communications, follow-ups, records, and day-to-day service operations.

At Kobbs Global Logistics, I handled high-volume phone and email enquiries, maintained CRM case histories, coordinated resolutions with operational teams, and de-escalated urgent customer concerns with empathy and clear communication.

Experience

Work history, roles, and key accomplishments

Virtual Assistant / Customer Support

Social Ktchn Marketing Agency

Apr 2025 - Jul 2026 (1 year 3 months)

Managed customer and client enquiries through email and digital channels, supported the CEO and senior team with administrative operations, and maintained accurate customer records using Google Workspace.

Email Support Customer Service CRM Google Workspace Canva Remote Work Prioritization Documentation

Virtual Assistant / Client & Operations Support

Beat the Bar

Jan 2025 - Apr 2025 (3 months)

Supported client communication and business operations, reviewed LinkedIn messages, maintained organized client information, and tracked tasks across multiple workstreams.

Client Communication Operations Support LinkedIn Google Workspace Task Tracking Research Confidentiality

Customer Support Representative

Kobbs Global Logistics

Dec 2023 - Dec 2024 (1 year)

Managed high-volume customer enquiries via phone and email, resolved service issues, maintained CRM records, and escalated complex issues while ensuring customer satisfaction.

Phone Support Email Support CRM Case Management De escalation Conflict Resolution Documentation Logistics