Victor Odwa

Onboarded customers, set up system accounts, and conducted regular data audits to ensure system integrity. Managed client intake with clear status updates and handled payments and accounts receivable for deliveries while supporting bookkeeping entries.

Resolved delivery issues and handled client feedback, contributing to a 30% increase in repeat sales. Prepared monthly financial reports and invoices, converted marketing inquiries into corporate and individual orders, and managed customer receipts for accurate transaction records.

Managed executive calendars, scheduled multi-partner meetings, and organized logistics for large group events. Organized and secured sensitive internal documentation while maintaining confidentiality standards.

Negotiated pricing and contract terms with suppliers, reducing overall supply costs by 25%. Managed incoming stock levels and verified delivery notes against physical inventory to prevent shortages.

Streamlined booking workflows, achieving 60% growth in payment compliance. Resolved customer inquiries and repair schedules using an organized database and increased customer flow by 35% through Google and WhatsApp marketing campaigns.

Completed a diploma in Business Management and related national customer service and records management coursework at KEBS Polytechnic Mombasa.

Completed training in data security and fire safety.

Completed tax remittance training (2022).

Completed KCSE (Kenya Certificate of Secondary Education) at Allidina Visram High School.

Completed a certificate program in computer operations.