At Truehost, I delivered customer service through email, phone, live chat, and digital channels. I handled complaints and account, billing, technical, and service inquiries, and followed up on unresolved cases.
At Fintech, I supported customers with account, transaction, payment, and digital service issues. I managed cases from first contact through resolution and escalated complex issues to relevant departments.
As a freelance Operations Coordinator on Upwork, I coordinated administrative workflows, customer onboarding, records, and follow-ups. I also tracked tasks across teams and maintained operational reports.
I’ve improved customer satisfaction by 98% through timely issue resolution, proactive follow-ups, and personalized support. I’ve also streamlined workflows and documentation, reducing operational inefficiencies and data-entry errors.
