Hospitality professional experienced in reception, reservations, and SAP. Based in the Netherlands, with advanced English and Spanish skills. Seeking a remote Customer Service or Guest Support role where I can apply my experience assisting guests, managing bookings, and resolving inquiries to deliver friendly, reliable support.

Victor M Duenas
@victormduenas
Desk Manager at NH Schiller Hotel / NH Caransa Hotel, overseeing Front Office operations and guest service in Amsterdam.
What I'm looking for
At NH Schiller Hotel / NH Caransa Hotel, I oversee Front Office operations, guest service, and daily workflows as Desk Manager.
Previously, I worked as Duty / Guest Relations Manager at the same hotels, welcoming VIP guests, handling special requests, and monitoring guest feedback to identify service improvements.
At Foundation NewGeneration, I lead strategic and operational work focused on empowering vulnerable communities and promoting democratic values in Latin America and Europe. I work on project design, partnerships, communications, and organizational development.
At Foundation for Pan American Democracy, I monitor and follow up on the organization’s social media content. My experience also includes journalism and Front Office hospitality.
Experience
Work history, roles, and key accomplishments
Assistant Front Office Manager
MINOR HOTEL
Feb 2026 - Present (7 months)
Assisted in managing front office operations and ensuring guest satisfaction at NH Hotel.
Desk Manager
NH Schiller Hotel / NH Caransa Hotel
Sep 2024 - Present (2 years)
Oversees Front Office operations, ensuring exceptional guest service and efficient daily workflows. Manages check-ins, check-outs, guest inquiries, complaint resolution, and coordination with other hotel departments.
President
Foundation NewGeneration
Dec 2020 - Present (5 years 9 months)
Leads the strategic, operational, and public-facing work of the Foundation NewGeneration, overseeing programs that empower vulnerable communities and promote democratic values in Latin America and Europe.
Director of First Impressions
Foundation for Pan American Democracy
Apr 2020 - Present (6 years 5 months)
Director of monitoring and follow-up of the content of the organization in social networks.
Duty / Guest Relations Manager
NH Schiller Hotel / NH Caransa Hotel
Sep 2023 - Sep 2024 (1 year)
Focused on elevating the guest experience through personalized service and proactive engagement. Welcomes VIP guests, manages special requests, and resolves complaints with discretion and empathy.
Receptionist
NH Schiller Hotel / NH Caransa Hotel
Sep 2022 - Sep 2023 (1 year)
Provides a warm and efficient welcome to guests, managing check-ins, check-outs, and all front desk procedures. Handles reservations, payments, and guest inquiries while maintaining accurate records.
Sales Assistant
Zara - Veenendaal
Sep 2020 - Oct 2020 (1 month)
Works on the sales floor providing assistance directly to customers. Duties include greeting customers, managing the cash register or point of sale system, and helping customers find products.
Logistics Employee
AS Watson
Sep 2019 - Aug 2020 (11 months)
Plans warehouses and distribution centres for efficiency in operations. Organises transportation activities, including storage of goods, managing information from point of origin to delivery.
Education
Degrees, certifications, and relevant coursework
CADAL
Certificate, Public Policies
2020 - 2021
Studied public policies in Iberoamerica in the global context.
Florida International University
Basic Course, Digital Journalism
2015 - 2015
Completed a basic course on digital journalism.
IPU Martin Klein
Bachelor of Science and Letters, Science and Letters
2009 - 2012
Earned a Bachelor of Science and Letters.
ESBU Martin Klein
High School Diploma, General Studies
2006 - 2009
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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