Victor M Duenas

Assisted in managing front office operations and ensuring guest satisfaction at NH Hotel.

Oversees Front Office operations, ensuring exceptional guest service and efficient daily workflows. Manages check-ins, check-outs, guest inquiries, complaint resolution, and coordination with other hotel departments.

Leads the strategic, operational, and public-facing work of the Foundation NewGeneration, overseeing programs that empower vulnerable communities and promote democratic values in Latin America and Europe.

Director of monitoring and follow-up of the content of the organization in social networks.

Focused on elevating the guest experience through personalized service and proactive engagement. Welcomes VIP guests, manages special requests, and resolves complaints with discretion and empathy.

Provides a warm and efficient welcome to guests, managing check-ins, check-outs, and all front desk procedures. Handles reservations, payments, and guest inquiries while maintaining accurate records.

Works on the sales floor providing assistance directly to customers. Duties include greeting customers, managing the cash register or point of sale system, and helping customers find products.

Plans warehouses and distribution centres for efficiency in operations. Organises transportation activities, including storage of goods, managing information from point of origin to delivery.

Studied public policies in Iberoamerica in the global context.

Completed a basic course on digital journalism.

Earned a Bachelor of Science and Letters.

Completed high school education.