Open to opportunities

Victoria Wicker

@victoriawicker

Message

Trilingual customer service and administrative professional in luxury sectors.

Malta

Message

What I'm looking for

I seek roles where I can apply trilingual customer service and project management skills in international, high-end environments, with growth and impact opportunities.

I am a trilingual customer service and administrative professional with extensive experience supporting international luxury and high-end brands. I deliver empathetic, efficient, and KPI-driven service across channels, and have managed international sourcing, marketing projects, and supplier relations throughout Europe and Asia.

My background includes roles at L’Oréal, LVMH (La Grande Épicerie, Le Bon Marché), Sephora Shanghai, and Tesco, plus independent consulting for food-sector clients. I am organized, proactive, and proficient with Microsoft Office and Google Workspace, and I consistently improve customer experience through feedback and operational follow-through.

Experience

Work history, roles, and key accomplishments

Current

Administrative Secretary

Current

MIE (Novétude Santé)

Apr 2024 - Present (1 year 6 months)

Manage comprehensive administrative follow-up, multi-channel customer service, supplier coordination, and daily operations while consistently meeting productivity, quality, and compliance KPIs.

Customer Service Administrative Support Microsoft Office Google Workspace Slack KPIs

Independent Consultant

The Food Office

Jan 2016 - Jan 2024 (8 years)

Managed remote customer-facing projects across Europe and Asia, handling client inquiries, providing CX insights, and delivering improvements to customer experience and internal tools.

Project Management Customer Experience Remote Work Client Relations Cross Cultural Communication CRM Reporting

Sourcing & Marketing PM

Tesco

Sep 2013 - Sep 2016 (3 years)

Managed international product sourcing projects, negotiated with suppliers, coordinated local teams, and reported operational progress to senior management across Europe and Asia.

Product Sourcing Project Management Reporting Category Management Operations

Category Management Assistant

Sephora

Jan 2012 - Dec 2012 (11 months)

Analyzed product ranges and sales performance, liaised with suppliers, and coordinated marketing and merchandising initiatives to optimize category outcomes.

Data Analysis Retail Marketing

Marketing & Sourcing PM

La Grande Épicerie

Jan 2006 - Dec 2011 (5 years 11 months)

Oversaw marketing operations and administrative follow-up, conducted trend analysis and strategic market monitoring for cosmetics, food, and lifestyle categories.

Marketing Operations Trend Analysis Sourcing Cross Functional Collaboration

Marketing & Product Dev Asst

L'Oréal Paris

Jan 2004 - Jan 2006 (2 years)

Provided administrative and creative support for product teams, coordinated production follow-up between HQ and stores, and assisted in product concept and technical document creation.

Technical Documentation