Open to opportunities

Paz Sarraua

@pazdesarraoa

Workplace Ops professional with a UX mindset. I combine admin precision and design thinking to streamline office workflows and team experiences.

Spain

Message

What I'm looking for

I’m looking for a collaborative environment where I can align my UX background and daily operations in facilities. My goal is to simplify workflows and support cross-functional teams by designing processes that actually work for people.

I am an experienced administrative receptionist skilled in front-desk operations, telephone and email handling, reservation and meeting-room management, and supplier coordination in corporate and international environments. I combine strong teamwork, document validation, ticketing and operational support with proficiency in Microsoft Office, Outlook, Concept Ctaima and AI administrative tools.

My background includes receptionist and facilities administrative roles across Barcelona and London, a Bachelor’s Degree in Design, and a Master’s Degree in UX/UI Design. I consistently deliver organized, proactive service—managing shipments, events and cross-departmental coordination to keep daily operations running smoothly.

Experience

Work history, roles, and key accomplishments

Current

Internal Operations & User Support

Current

macro

Oct 2021 - Apr 2026 (4 years 6 months)

Facilities & Operations at Colt (500+ users). Specialized in vendor management, logistics, and SaaS adoption. I leverage my UX background to optimize workflows, achieving an 40% reduction in overdue tickets. Using design thinking to streamline complex operational issues and internal processes to improve service delivery.

Document Management Microsoft Office Customer Service Facilities Management Ticketing Systems Documentation Management Operations Customer Support Customer Experience Adoption And Support Vendor Management Bilingual Support

Interior Designer

Scavolini

Feb 2024 - May 2024 (3 months)

Interior Design Intern at Scavolini, where I translated client needs into technical solutions. I developed detailed 2D/3D layouts using AutoCAD and Metron, and created high-fidelity renders with SketchUp and V-Ray to guide decision-making, along side with the project budgeting management.

Autocad Customer Service SketchUp Revit Budgeting

Customer Experience & Operations

Ottolenghi

Feb 2018 - Feb 2020 (2 years)

Client Relations at Ottolenghi (London). Coordinated high-volume bilingual operations and premium guest experiences. Improved online ratings by 15% through proactive, rapid feedback management and solution-oriented support for an international, high-demand clientele.

Customer Service Administrative Support Reservation Coordination Pressured Environment Bilingual Support