Roxanne Calleja
@roxannecalleja
I streamline operations, customer support, and recruitment workflows across fast-paced teams.
MaltaWhat I'm looking for
I'm currently supporting senior architects and management at EM Architects, managing calendars, correspondence, confidential records, invoicing, and daily coordination with clients, suppliers, and contractors.
I've improved order-processing efficiency by 15% in remote customer service, helped reduce hiring cycle time by 10% as a recruiting assistant, and led shop teams of six while improving customer satisfaction. I work fluently in Maltese, English, and Italian, and use Microsoft Office, Slack, CRM systems, and Adobe Illustrator to keep work organized and customers supported.
Experience
Work history, roles, and key accomplishments
Part-Time Administrator / Personal Secretary
EM Architects
Apr 2025 - Present (1 year 5 months)
Provided comprehensive administrative and personal secretarial support to senior architects and management, including calendar management, correspondence, and document preparation.
Customer Service Representative
Self-Employed
Dec 2024 - Apr 2025 (4 months)
Managed customer inquiries and provided technical support, optimizing order processing and analyzing feedback to enhance service delivery.
Crew Recruiter Caller
Latina Pictures Ltd
Nov 2023 - Feb 2024 (3 months)
Conducted phone and live chat interviews to assess candidate suitability, coordinated follow-up interviews, and maintained candidate databases.
Shop Supervisor
Amorino
Dec 2022 - Jun 2023 (6 months)
Supervised a team of 6, enhancing store performance and customer satisfaction by 20%, and managed stock and inventory to reduce product shortages by 15%.
Remote Recruiting Assistant
Connection Project Ltd
May 2022 - Dec 2022 (7 months)
Conducted phone and live chat interviews, improving candidate selection accuracy by 20%, and coordinated interviews to reduce hiring cycle time by 10%.
Executive Assistant / Receptionist
Learnkey Secretarial School
Dec 2008 - Aug 2009 (8 months)
Supported CEO with administrative tasks, improving office efficiency, and managed mail, phone inquiries, and corrected student exams.
Receptionist
Hotel Bernard
Jul 2007 - Oct 2007 (3 months)
Delivered exceptional guest service, contributing to a 15% increase in guest satisfaction, and handled check-ins, reservations, and inquiries.
Education
Degrees, certifications, and relevant coursework
City & Guilds
SAGE 50 Computerized Accounts, Computerized Accounts
Completed SAGE 50 Computerized Accounts certification.
Malta College of Arts, Science and Technology
Microsoft Office Suite, Microsoft Office Suite
Completed Microsoft Office Suite training.
Connection Project Ltd
Social Media Management & Remote Working Tools, Social Media Management & Remote Working Tools
Completed training in social media management and remote working tools including Slack, Teams, Zoom, Meet, and Discord.
Connection Project Ltd
CRM Software (Zendesk), CRM Software
Completed CRM software training with Zendesk.
Tech stack
Software and tools used professionally
Availability
Location
MaltaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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