Victoria Tom

Managed customer communication channels for a high-volume e-commerce platform, providing live chat, phone, and email support. Resolved order, delivery, and account inquiries, and handled complaint resolution and escalations.

Acted as primary point of contact and first-line support for field teams, resolving inquiries and technical issues in real time. Trained and onboarded staff remotely on digital platforms and maintained accurate records in digital tracking systems.

Coordinated logistics and vendor relationships, ensuring timely delivery of materials and resources. Maintained communication across state teams and project partners, and managed documentation and reporting.

Trained over 60 field personnel and community volunteers on digital data tools, ensuring smooth adoption under time pressure. Implemented biometric attendance tracking and documented recurring challenges for process improvements.

Led local communications remotely, producing daily progress reports and visibility updates for stakeholders. Supervised mobilization and distribution teams, resolving conflicts and complaints at the local level.

Trained supervisors and distribution teams on app use, device care, and best practices. Managed account verification and record updates for hundreds of field personnel, and coordinated equipment distribution.

Conducted public interviews and produced broadcast content, building strong interpersonal and audience-communication skills.

Bachelor of Science in Mass Communication from Benue State University.

National Diploma in Law from Benue State University.