Looking for a job

Ibrahim Kolabalogun

@ibrahimkolabalogun

Message

Remote CSR with 3+ years in SaaS & e-commerce support. Skilled in CRM, phone/chat/email handling, and issue resolution.

Nigeria

Message

What I'm looking for

Customer Service Representative

I'm a remote Customer Service Representative with over 3 years of experience supporting customers across SaaS platforms and e-commerce environments. My work has spanned inbound and outbound phone support, email and chat handling, ticket management, and CRM documentation — with companies like Xeend (Tanzania), Enlync, and Codetrative Solutions.

I've handled escalated issues, coordinated with technical and vendor teams, and built knowledge base materials that improve team efficiency. I'm comfortable working with tools like Zendesk, Freshdesk, Google Workspace, Slack, and Zoom, and I adapt quickly to new scripts, workflows, and systems.

Beyond customer service, I hold a B.Eng. in Food Engineering from the University of Ilorin, and I'm currently pursuing my ACA with ICAN — which reflects my drive to keep growing professionally. I'm available full-time for remote roles and have experience working across time zones with international teams.

Experience

Work history, roles, and key accomplishments

Remote Customer Service Rep

Xeend

Aug 2025 - Mar 2026 (7 months)

Handled customer inquiries across phone, email, and chat, including account and platform usage support. Scheduled service requests, resolved issues, maintained CRM records, and coordinated with internal teams and external partners for timely updates and escalated concern resolution.

Customer Service Escalation Handling SLA Management Appointment Coordination Remote Collaboration

E-commerce Platform Specialist

Enlync

Jan 2024 - May 2025 (1 year 4 months)

Provided customer support for vendors and platform users on account setup, subscriptions, payments, and order management. Troubleshot checkout and transaction issues, coordinated with technical teams, and kept accurate customer records and support documentation.

Customer Support Vendor Support Order Management Transaction Issue Investigation Documentation

Customer Support & Solutions

Codetrative Solutions

Sep 2023 - Present (2 years 9 months)

Delivered customer support via phone and email while managing multiple inquiries and meeting response expectations. Provided step-by-step troubleshooting, followed up to ensure resolution, and created and maintained support documentation and knowledge base materials.

Phone Support Email Support Technical Troubleshooting Documentation Communication

Client Communication Specialist

Kuagi Resources

May 2022 - Present (4 years 1 month)

Supported lecturer dashboard functionality and managed SMS delivery troubleshooting using Twilio integration for 500+ users. Handled API-driven messaging support and ensured reliable client communication through timely issue management.

Twilio integration SMS Delivery Troubleshooting API Support Lecturer Dashboard Support User Communication Problem Solving Attention To Detail Remote Collaboration

Education

Degrees, certifications, and relevant coursework

Institute of Chartered Accountants of Nigeria (ICAN)

Associate of Chartered Accountant (ACA), Accounting

Pursuing the Associate of Chartered Accountant (ACA) qualification (in view).

University of Ilorin

Bachelor of Engineering (B.Eng.), Food Engineering

Grade: Second Class Upper Honors

Earned a B.Eng. in Food Engineering, graduating in 10/2024 with Second Class Upper Honors.

Institute of Chartered Accountants of Nigeria (ICAN)

Associate Accounting Technician (AAT), Accounting

Activities and societies: Member of the Student Institute of Chartered Accountants

Completed the ICAN Associate Accounting Technician (AAT) in 10/2022, covering performance management, public sector accounting, and financial reporting.