Looking for a job

Jonathan Megouri

@jonathanmegouri

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Operations & customer support pro | 5+ years | CRM & escalations | Native English speaker | Open to remote

Israel

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What I'm looking for

I’m looking to own escalation handling and CRM/ERP-driven customer resolution, improving service workflows with root-cause analysis and clear prioritization. I want a fast-paced environment where I can lead teams and optimize performance.

I'm an operations and customer support professional with a background spanning healthcare, hospitality, and international sales. Over the past 5+ years I've managed complex escalations, led teams of 30+, and worked with CRM and ERP systems in fast-paced, high-stakes environments.

At Maccabi Healthcare Services I handled sensitive medical escalations and patient triage with 100% accuracy. At Parker I ran full bar and hospitality operations — workforce scheduling, procurement of 100,000+ ILS monthly, financial audits, and customer conflict resolution. At H&Z Cooperation I directed international retail units across Europe, managing monthly turnovers of €60K–€100K and leading teams across multiple countries.

I'm a native English speaker, fluent in Hebrew, and comfortable working independently or as part of a distributed team. I pick up new tools quickly and actively use AI tools including Claude, Gemini, and Gamma to optimize my workflows.

I'm currently looking for remote or hybrid roles in customer support, customer success, or operations management where I can bring structure, empathy, and efficiency to complex service environments.

Experience

Work history, roles, and key accomplishments

General Operation Manager

Parker

Apr 2021 - Jul 2025 (4 years 3 months)

Oversaw full day-to-day operations of a high-volume hospitality venue, managing a multidisciplinary team of 30 staff members. Responsible for workforce scheduling, procurement of 100,000+ ILS monthly, customer escalation handling, and financial compliance including daily audits and cash-flow management.

Operations Management Hospitality Operations Team Leadership Budget Management Sales Analytics Premium Product Sales

Regional Operations & Sales Manager

H&Z Cooperation

Jan 2022 - Jan 2023 (1 year)

Directed mobile retail units across European markets specializing in health-tech products. Managed international sales teams across multiple locations, overseeing logistics, housing, performance incentives, and on-site training. Consistently exceeded monthly revenue targets of €60K–€100K.

International Logistics Retail Operations Sales & Management Team Leadership Budgeting Operations Planning Customer Escalation

Service & Triage Representative

Maccabi Healthcare Services

Apr 2020 - Apr 2021 (1 year)

Handled high-volume inbound calls in a fast-paced healthcare environment, managing sensitive medical escalations and patient triage. Maintained 100% accuracy in data entry and service coordination using complex CRM systems while providing empathetic, professional support to a diverse patient population.

CRM ERP Patient Triaging Escalation Management Case Management Service Coordination Risk Assessment Cross Functional Collaboration

Combat Squad Leader

Home Front Command

Mar 2018 - Jan 2020 (1 year 10 months)

Served as a Combat Squad Leader in the IDF Home Front Command, responsible for leading and managing a combat squad in high-pressure operational environments. Developed strong leadership, decision-making, and crisis management skills while operating under demanding conditions.

Leadership Team Management Crisis Management Decision Making Under Uncertainty Intelligence Operational Planning

Education

Degrees, certifications, and relevant coursework

Reidman College

Professional Certification, Medical Massage Therapy

2023 - 2025

Grade: 10

Activities and societies: .

Completed a comprehensive 3-year professional certification program in medical massage therapy, specializing in pain management, orthopedic rehabilitation, sports massage, and deep tissue techniques.

Wingate Institute

Professional Certification, Western Medical Acupuncture & Dry Needling

2024 - 2024

Grade: 9.8

Activities and societies: .

Completed a professional certification in Western Medical Acupuncture and Dry Needling, focusing on musculoskeletal treatment and pain relief techniques.